Elektron Musical Instruments

Hello Daniel,

I want to order a Monomachine. However, I have a couple of concerns
regarding shipping. I had a problem with DHL and FedEX.

The DHL problem occured during my Sidstation purchase from Elektron. They
charged a double fee for importation. I refused to pay the excessive amount
and they may try and hold the MonoMachine hostage. So, PLEASE NO NOT use
DHL.

Second problem. I ordered a MachineDrum from Elektron. You guys shipped it
regular Swedish postal service. That worked just fine. However, this was an
early model (#A10600078-45) with the knob problem. I returned the unit for
repair and the unit was sent back to me using FedEX.

Well, FedEX tried to charge me import duties. I have disputed the charge. I
filed the documets stating this was an "original manufacturer warranty
repair" and is not subject to import fees. They are still sending me bills
and have now sent me to a collection agency. 

Can you help me with the FedEX situation? And can you use the Swedish
postal service for shipping to me in the USA?
Sorry to be so needy. I want to fix the FedEX situation, so I can use them
in the future. Looking forward to owning a MonoMachine.

Thanks Daniel,

^f.


----------
> From: Daniel Hansson <daniel@...>
> To: elektron-users@yahoogroups.com
> Subject: [elektron] Monomachine support
> Date: Sunday, September 14, 2003 2:45 PM
> 
> 
> Hi everyone!
> 
> I hope you won't mind having me around here for a while. I'll do some
> support for the first customers of the Monomachine in this list. We
> thought it would make sense to do the first support publicly so all users
> can follow the discussions. The users manual is not ready yet so there
> will probably be a need to explain some internals as the first users get
> their machines.
> 
> I hope I'll not disturb the discussions here too much. Remember that we
do
> not want to control what people say here. This forum should be open for
> all opinions as long as the tone is fairly polite and the topics don't go
> too much off the limits.
> 
> I can't spend all my time here so don't always expect immediate replies
> from me. If you place a Monomachine question directly to me, please state

> so.
> 
> Thanks for your patience!
> 
> Daniel Hansson, Elektron
> 
> 
> 
> 
>  
> 
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>