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Elektron Musical Instruments

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Re: [elektron] Re: Questions on MachineDrum purchase... Any Australian Users??

2003-10-25 by Automatic Panic

Holy shite! I ordered the MD and it is being shipped
to me here in the US. I knew about the extra $50 but I
hope to hell that I don't have to pay another $200 or
$300 to get my MD. If I would have known about this I
might not have bought the MD. Can anyone ease my mind
from this? 

-Auto

--- puretokyo2002 <puretokyo@...> wrote:
> Hey Rusty,
> 
> I live in Melbourne and just recently bought a beta
> Monomachine.
> 
> In short, all shipping is covered by the $1100;
> howeve UPS charged me a $50 customs 
> brokerage fee, as well as 10% GST. 
> 
> Regarding the GST, I could be totally wrong but I
> had the impression they only bothered 
> if the item was valued above $2000AU including
> postage (MD is about $1600AU now) so 
> you may escape having to pay GST. 
> 
> However, I should explain that I personally suffered
> an absolute horror story with UPS; I 
> ordered the Mono on Thursday (I think) and it
> arrived at UPS Melbourne on Monday 
> morning... sans invoice (according to tracking
> page). 2 days later, they call me and let 
> me know this ("No, we can't look inside the box for
> an invoice") so I faxed them a copy of 
> the checkout invoice from monomachine.com. 2 days
> later, they are ready to release the 
> package to me, and call to ask for... $350. I am
> dubious and that GST looks too high. 
> Turns out they want to charge me GST on what I paid
> for the Mono (which included 
> shipping) as well as GST on $500 or so of UPS
> shipping. After much speaking to 
> managers etc, it became apparent that to prove that
> shipping was included in the $1400 
> paid for the Mono would take weeks. Remember, this
> is all because the invoice wasn't on 
> the package...
> 
> Finally, I admit defeat, pay the $350 and drive to
> UPS's warehouse on the other side of 
> Melbourne ("It'll be at least Monday before we can
> courier it out to you...") and pick up 
> my beautiful, glorious Mono... including the
> original Sweden invoice, signed by elektron, 
> in triplicate, taped to the outside of the box
> (including proof that the shipping was 
> already taxed). 
> 
> This is of course a blatant breach of their
> Worldwide Express Guarantee (what you are 
> paying 3-400 of your MD price for); which can only
> be refunded to the shipper. So I am 
> now in contact with Elektron (havn't heard anything
> for 3 weeks) trying to get them to 
> get the refund from UPS and split it with me on a
> MD. 
> 
> BUT! Assuming my UPS experience was a one-off freak
> accident, you should recieve the 
> MD within 5 days and pay $50-$200 extra. The good
> news is, the Mono is good enough 
> for me to want an MD as well, so it certainly is
> worth it.
> 
> Hope that helped somewhat.
> 
> Angus.
> puretokyo@...
> 
> 
> 
> 
> 
> --- In elektron-users@yahoogroups.com,
> "crvenazvezda91" <crvenazvezda91@y...> 
> wrote:
> > Hi,
> > 
> > Wanted to get some information on the MachineDrum
> as am probably
> > planning on getting one very shortly.
> > 
> > From what I've seen the majority of people seem
> very happy with it, 
> > minus the occasional horror stories.
> > 
> > All the reviews I've read certainly speak highly
> of it.
> > 
> > And my (1) personal experince with it certainly
> stood it in good 
> > stead.  That was at the Frankfurt Musikmesse
> earlier this year and I 
> > left wanting 3 bits of kit; the MachineDrum being
> one of them.
> > 
> > So, the questions: (btw: I live in Australia)
> > 
> > 1) Can someone explain to me what is the deal with
> the shipping? As I 
> > understand it is all sent via Fed-Ex courier
> service.  Has anybody 
> > been hit up for extra fees by Fed-Ex when they
> deliver? Don't want to 
> > have the MD delivered and have to fork out extra
> fees before I even 
> > get it.
> > 
> > 2) Has anybody had any experience with the
> Australian customs? You 
> > only need to pay 10% GST right?  Or is there
> additional fees on top 
> > charged by customs?
> > 
> > 
> > Obviously, I'm concerned about getting the MD;
> $1,100 US is a good 
> > wack of money at the best of times, it's even a
> bigger hit over here 
> > in Australia, so I want to make sure everything is
> covered.
> > 
> > Basically want to know what I'm getting myself
> into, and what the 
> > absolute TOTAL cost will be for me. 
> > 
> > MachineDrum + any courier fees + any custom fees +
> ??? = ???
> > 
> > Thanks,
> > Rusty
> 
> 


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