Elektron Musical Instruments

elecktron just wrote me back. since i didn't buy it from them, i have 
to take it up with the people i bought it from. yeah, that's sounds 
like great customer support. 

if your thinking of buying a sidstation, you might want to think
twice 
and buy something a little more reliable.

On Thu Jun 22 2000, Mike.Demallie@... <Mike.Demallie@...> wrote:
> elecktron just wrote me back. since i didn't buy it from them, i have 
> to take it up with the people i bought it from. yeah, that's sounds 
> like great customer support. 

So you expect Yamaha Japan to help you out if you have a problem with
some Yamaha gear? Not the one where you bought it (and probably the
ones provoding the guarantee)?

> if your thinking of buying a sidstation, you might want to think
> twice and buy something a little more reliable.

I've never had a single problem with mine. That makes it 50/50
reliable/not reliable if we're only counting you and me.

/Janne

-- 
Janne G:son Berg, d3berg@...   http://www.dtek.chalmers.se/~d3berg
          "ungdomen vill som sagt ha v\ufffdld droger och homosexualitet, 
                      inte k\ufffdrlek, prakt och kvalitet!"

Sorry I can't resist!

Uhmm i've 2 sidstation ...

so if you count you and Janne for a total of 4 sidstations
that makes it 75/25 reliable/not reliable ...

lol
    
    I've never had a single problem with mine. That makes it 50/50
    reliable/not reliable if we're only counting you and me.

sorry, i didn't mean to say something bad about your precious sid station. i
guess since no one else has had the experience i have, i should just keep my
mouth shut.

go ahead and buy the sid station. buy 20 of them. they are perfect.

i stand corrected. thanks.

i stand even more corrected.

On Thu, 22 Jun 2000, Mike Demallie wrote:

> sorry, i didn't mean to say something bad about your precious sid station. i
> guess since no one else has had the experience i have, i should just keep my
> mouth shut.

No, you should contact the vendor that sold you the SidStation and see if
they are able to replace it with one that works.  If they have another
unit sitting on the shelf, this is the quickest resolution to your
problem, and they can in turn ship the defective unit back to Elektron
whilst you go about the merry business of making the Sid sing.

If they cannot help you, get back to Elektron with your story and without
your attitude.  You may have to ship the thing to Sweden so they can
tackle it in person, but I am fully confident that they will do what it
takes to resolve your problem.

> go ahead and buy the sid station. buy 20 of them. they are perfect.

20 of them!  Ack!  That's 10% of Elektron's remaining SID-stocks!

> i stand corrected. thanks.

You are most welcome.  Now, seriously--chill out.  Calm down.  I know
first-hand the frustration of getting one's hopes up for a new piece of
kit from a small outfit, only to experience problems and then the worry
that you may not be able to get the support that you could get for one of
the big leaguers.

Be patient--with the SidStation, with Elektron, with yourself.  It'll all
be worked out so long as you don't give up and so long as you go about it
calm, cool, and collected.

-- 
R. Cliff Young <nukenin@...> /\/ Chaos Never Died
	http://www.roguebard.com/

> R. Cliff Young <nukenin@...> /\/ Chaos Never Died
> 	http://www.roguebard.com/

hey, don't I know you from some other list?  asrx?  sp808?  snuggles? 
bozak?

i was wondering if someone has a sysex of the old OS that they could send
 me.....my sid is really screwed up right now...and i wanna try to install
 the old version...thanx
 sam
 The Future Is Dark..... Best Be Prepared
 http://www.angelfire.com/ny3/TunnelFear
 sXe