I work for a music retailer, and when a Korg keyboard comes in that
we can't repair in the store we send it back to Korg who in turn
sends it to EPR, and from my personal experience they are the most
unreliable, slow and crooked people I have ever dealt w/. They are
notorious for long turn times (a tech of theirs once left my
customers keyboard on his bench to go on vacation after he already
had it 4 months it was 6 months turn time for replacing the key bed
on an m1) , outrageous billing (another customers 01w supposedly
never got there even though it showed delivered on ups' website,
finally after several phone calls and a month they located it and
said it had been totally destroyed in shipping, but they would repair
it for $600, no photos, no details, the customer agreed to pay for
the repair, and it took another 4 months, and the repair cost more
than the keyboard was worth), and also unnecessary/unauthorized
repairs. In short they suck. I would venture to say that buying
another emax off of Ebay would be cheaper than dealing w/ those
swine, if they can even fix it, which I doubt, because no one has
parts for the emax anymore except mabey Route 66, but I've never
dealt w/ them. My suggestion would be Ebay, you could get another
Emax for less than the $200 you would spend w/ Epr.
Chris
--- In emax@yahoogroups.com, Kyle Kelley <ropetechie@y...> wrote:
> Since no disks have worked, I'm gonna try to get the disk drive
repaired. E-mu referenced me to epr electronics which would cost
roughly $200 ($120 drive, $80 labor), and I'd have to send it off to
Florida for them to repair it (gack, shipping). On Route66studios
website, it says it'll cost $68 for a new disk drive. I just wondered
what the smartest option would be. i dont have much electronic
experience, so id have to get someone else to do it. I did open it up
earlier and notice another card or two on top of the drive, which of
course I cant separate. I imagine those are for the pitch and bend on
the right. If anyone has answers or lives in colorado, help would be
much appreciated.
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