EXS 24 Logic Sampler Users Group

Hi,

Louis wrote,
> Well I ve got  a totally different story about translator. 
> I did had problems twice, I called the 1-800 number and they 
> gave me great service. Is it possible the mail never got to 
> them ? Email have been very erratic the
> last 6 month, hackers are making them unreliable.
> Give a call and ask for Garth, he ll fix ur problem; last 
> time I had a problem, he did a revison for me the same day.

I have to concur.  I take messages like the original one (which stated "I sent 
a message to support but there have been no answers.  So, from my experience I 
would say "buyer beware") with a grain of salt.  Anytime, I've had a problem 
with Translator I've contacted Garth (and usually via email I might add) and 
I've received a prompt reply with a resolution the same day or at least some 
information as to when a resolution would be available.  

Many other people have commented previously on similar experiences with Garth.  
In fact, it is a big reason why I initially bought it over CDXtract.  I now own 
both and find that I go to each for different conversions but both programs 
have good support in my experience.

I don't know what happened here but if you tried multiple times to get help 
from Chickensys, I'm sure that you would have received a reply.  Garth is just 
that type of a person.

Fernstudio