EXS 24 Logic Sampler Users Group

So, it sounds like a lot of people are having problems but are 
getting some support.  I do not believe that my email got lost or 
some such because I had some correspondence going with Garth.  I even 
sent him an example EPS file that I wanted converted to EXS24 that 
was causing the application to crash.  After that, I have heard 
absolutely nothing.  

So again, I would say "buyer beware".  Make sure it does what you 
think it will.  I bought the full version and the 2 things that I 
have tried (EPS & SF2 to EXS24) have NOT worked.

Perhaps, he is working on it.  But, it has been several weeks now..



--- In exs-users@yahoogroups.com, Fernstudio <fernstudio@t...> wrote:
> Hi,
> 
> Louis wrote,
> > Well I ve got  a totally different story about translator. 
> > I did had problems twice, I called the 1-800 number and they 
> > gave me great service. Is it possible the mail never got to 
> > them ? Email have been very erratic the
> > last 6 month, hackers are making them unreliable.
> > Give a call and ask for Garth, he ll fix ur problem; last 
> > time I had a problem, he did a revison for me the same day.
> 
> I have to concur.  I take messages like the original one (which 
stated "I sent 
> a message to support but there have been no answers.  So, from my 
experience I 
> would say "buyer beware") with a grain of salt.  Anytime, I've had 
a problem 
> with Translator I've contacted Garth (and usually via email I might 
add) and 
> I've received a prompt reply with a resolution the same day or at 
least some 
> information as to when a resolution would be available.  
> 
> Many other people have commented previously on similar experiences 
with Garth.  
> In fact, it is a big reason why I initially bought it over 
CDXtract.  I now own 
> both and find that I go to each for different conversions but both 
programs 
> have good support in my experience.
> 
> I don't know what happened here but if you tried multiple times to 
get help 
> from Chickensys, I'm sure that you would have received a reply.  
Garth is just 
> that type of a person.
> 
> Fernstudio