Wiardgroup

I am selling about one 1200 series per month, it only takes a week to build six 1200 
series modules so some deliveries go stretched to 3 or 4 months, but I communicated with 
everyone and no one was upset.

If you order a highly customized piece of equipment, then delivery time is whatever it 
takes to complete the engineering and custom test procedures. The one-off Waveform 
City with Mini-Wave expander board took 12 months to deliver, and the customer was not 
upset.

Again, if this is a report of an actual SNAFU, please tell me where, when, what and who and 
I will make certain it never happens again.

I don't want to diminish peoples enthusiasm about their music, and that requires 
delivering as quickly as practical. I have worked extremely hard to do this. The 500 people 
who got 1200 series modules in 4 weeks or less during full production can attest to this.



--- In wiardgroup@yahoogroups.com, Mark Griffiths <mark@...> wrote:
>
> I've held off in the expectation someone else will hop on this. I ordered my wogglebug 
something like 15 months ago and it arrived late summer last year. I'm in the Uk and I'm 
aware from other suppliers e-mails saying "we've shipped" that stuff spends a while here 
customs. So it would seem like my wait was a few months only. Actually I've also had 
a 6 module system here for a while from last summer's order.
> Not sure what's happened here. I suggest phoning Grant?
> Mark
> 
> 
> ----- Original Message ----
> From: sascha victoria <sascha.victoria@...>
> To: wiardgroup@yahoogroups.com
> Sent: Saturday, 12 July, 2008 12:39:51 AM
> Subject: Re: [wiardgroup] quality & customer servic
> 
> 
> I think Grant needs to get a helper monkey to help with that 20 month wait. 
>