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Message

Re: quality & customer servic

2008-07-13 by Grant Richter

To my knowledge, only Norman Fay has waited longer than 12 months for a module. That 
was unfortunate, but due to the 1200 - 300 series change over. Norman ws also warned 
about the delivery delay and we stayed in contact the whole time.

Wiard is a very tiny little company, it is possible to sell out a years worth of production in 
a month, which has happened several times.

There is no deliberate delay to drive up prices or any conspiracy to delay anything. I do the 
best I can every day.

Currently I am almost caught up with the crush of orders from last year and delivery times 
are back down to a reasonable 8 to 12 weeks.

Can you explain who waited 20 months and for what, I am sure there is more to this story 
than your comment would make it seem. For example, was the shipment held in customs 
for 3 months, which happened to one of the controllers recently, with no explanation given 
by customs.

All of the customs paperwork was filled out correctly, if the delay it due to internal 
problems at customs, that is beyond my control.


--- In wiardgroup@yahoogroups.com, "sascha victoria" <sascha.victoria@...> wrote:
>
> I think Grant needs to get a helper monkey to help with that 20 month wait.
>

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