Wiardgroup

I want to thank Grant for his attention to detail and his concern with
supporting his users. Not only is Grant always filled with interesting
thoughts and ideas but he has a wide range of knowledge.

Anyone not happy with their Wiard is welcome to sell me their modules.

TD

--- In wiardgroup@yahoogroups.com, "Tommy DOG" <mrsvomit@...> wrote:
>
> Anyone not happy with their Wiard is welcome to sell me their modules.
> 

I received a number of E-mails asking if I was serious and what I was
looking for. Thanks.

The answer is yes and at the moment I am mainly interested in a
Waveform City and either an original The Filter or an Omnifilter. 

IMPORTANT: I am having E-mail issues, please cc all E-mail to dogprinz
AT gmail.com and I should get it.

TD

Lucky you.  I'm still over 20 months wait on a Woggle.

On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote:

> I want to thank Grant for his attention to detail and his concern with
> supporting his users. Not only is Grant always filled with interesting
> thoughts and ideas but he has a wide range of knowledge.
>
> Anyone not happy with their Wiard is welcome to sell me their modules.
>
> TD
>
>
>

Tommy DOG wrote:
> > Anyone not happy with their Wiard is welcome to sell me their modules.
> 
> I received a number of E-mails asking if I was serious and what I was
> looking for. Thanks.

Geez, I go away for a week and suddenly there are people selling?  I think
y'all are nuts, but let me know if you're looking to move an envelator,
mixolator, or Classic VCO.  I could be interested in a spare rack frame
while we're at it, I'm looking to do more DIY in this format even if I
don't score any of those.

and FWIW, I've also gotten exemplary service from Grant, from order
through shipment on to post-shipment advice.  

Paul

To my knowledge, only Norman Fay has waited longer than 12 months for a module. That 
was unfortunate, but due to the 1200 - 300 series change over. Norman ws also warned 
about the delivery delay and we stayed in contact the whole time.

Wiard is a very tiny little company, it is possible to sell out a years worth of production in 
a month, which has happened several times.

There is no deliberate delay to drive up prices or any conspiracy to delay anything. I do the 
best I can every day.

Currently I am almost caught up with the crush of orders from last year and delivery times 
are back down to a reasonable 8 to 12 weeks.

Can you explain who waited 20 months and for what, I am sure there is more to this story 
than your comment would make it seem. For example, was the shipment held in customs 
for 3 months, which happened to one of the controllers recently, with no explanation given 
by customs.

All of the customs paperwork was filled out correctly, if the delay it due to internal 
problems at customs, that is beyond my control.


--- In wiardgroup@yahoogroups.com, "sascha victoria" <sascha.victoria@...> wrote:

>
> I think Grant needs to get a helper monkey to help with that 20 month wait.
>

Hello Damon,

I apologize if there has been a problem. I am unable to locate a contact developed under 
Wiard's normal method. I can make mistakes or rely lose paperwork and I deeply 
apologize if there has been an over site.

Would you please be kind enough to communicate to me a facsimile of the cancelled 
deposit document for the Woggle Bug module?

Under the Uniform Commercial Code of the U.S. the establishment of a binding contract 
has several quite formal steps which must be followed exactly.

The first is the issuance for a "request for quotation" (RFQ) from the purchaser to a 
specific vendor.

The vendor then responds with a formal quotation which must include a delivery a target.
The vendor may also reply "no bid" if they believe the RFQ in not in the best interest of 
themselves or the party requesting the RFQ. This is called a "fiduciary" responsibility. The 
vendor must at all times operate in good faith belief that the transaction will benefit both 
parties and is equitable.

This is to prevent the exploitation of mentally ill, intoxicated or naive persons. Wisconsin 
has even stiffer local laws to protect the consumer, including a 72 hour period where 
either party can cancel any contract without the need to state cause.

Once the quotation has been accepted, a deposit must be sent to assure the good faith of 
the purchaser. Once the deposit has been simply received, a binding contract still does 
not exist. The contract is formed only after DEPOSIT of the down payment into the vendors 
account.

This forms a binding contract where the vendor is obligated to make a good faith effort to 
provide the quoted item or items in a timely fashion. The purchaser is then contractually 
obligated to pay any balance due on the item(s) and cover ancilliary expense such as 
shipping and insurance (and sometimes cost overuns).

Unless this procedure is followed exactly, no binding contact is created and what 
discussion may have taken place is covered under much less enforceable laws regarding 
"verbal" and "handshake" contracts. Most people feel the effort to pursue these is a waste 
of time, because a judge is unable to rule when two credible witnesses have testimony 
which does not agree.

I sincerely hope I can resolve this issue for you and regain your positive regard.

Sincerely,

Grant Richter
Wiard Synthesizer







--- In wiardgroup@yahoogroups.com, damon <damon@...> wrote:

>
> Lucky you.  I'm still over 20 months wait on a Woggle.
> 
> On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote:
> 
> > I want to thank Grant for his attention to detail and his concern with
> > supporting his users. Not only is Grant always filled with interesting
> > thoughts and ideas but he has a wide range of knowledge.
> >
> > Anyone not happy with their Wiard is welcome to sell me their modules.
> >
> > TD
> >
> >
> >
>

Just to back up Grant on this, I ordered my dual envelator module at a
time when Grant had discontinued the 300-series, I ordered and paid a
deposit on it on the understanding that Grant might not have
reintroduced the 300-series, and that I might not actually get a dual
envelator at the end of it, IE Grant made me fully aware of what I was
getting into.  Having had dealings with Grant in the past, I knew (and
know) that he's a totally straight arrow, and that if he hadn't
reintroduced these modules, he'd have sorted me out with something
else.

As a comparison, at the same time as I ordered the dual envelator, I
ordered a PSIM-1 module, which I got burned for, and the manufacturer
dissapeared.  I also ordered a pair of VCOs from another at the time
new start-up modular manufacturer, I had to phone and email that
manufacturer many, many times over the timeframe of the order, I was
repeatedly promised deliveries which never showed up, and the
manufacturer eventually sent me a free VCF module to make up for
burning me for so long (more than 2 years).  It was very, very
frustrating and aggravating.  I ordered some more modules from the
same manufacturer, and I'm nearly up to a year waiting for them, and
have had several promises of delivery pass by with nothing to show.
Unless you've had a deal go like this,  it's difficult to explain just
how frustrating and off-putting it is.  Another supplier I have an
outstanding order with seems to need repeated reminders to send out
the stuff I've paid for.

The impression I've had from my dealings with several modular
instrument "cottage industry" manufacturers is that the first lot of
people who stepped up since the "modular rebirth" at the end of the
nineties - Grant, Bruce Duncan, Paul S and John Blacet have a
different approace to some of the later guys, and some of the later
guys would do very well to emulate the trading practices of these four
individuals (as well as Tony Allgood, Ken Stone and Jurgen Haible)

In short, my experience trading with Grant is that he's the kind of
guy who will not mess you around.

On top of that, his instrument is great and v v inspiring, and he
seems like the kind of guy who it would be really cool to make music
with.  I wish he lived in Newcastle, England TBH.

On Sun, Jul 13, 2008 at 5:30 PM, Grant Richter <grichter@asapnet.net> wrote:
> To my knowledge, only Norman Fay has waited longer than 12 months for a
> module. That
> was unfortunate, but due to the 1200 - 300 series change over. Norman ws
> also warned
> about the delivery delay and we stayed in contact the whole time.
>

Wow, what a massive email.  Did not see this before my other ire.

I'll be happy to tell you in a fifth phone call, for the fifth time,  
the paypal issue number.  I think a paypal receipt should suitably  
satisfy the Wisconsin laws you so generously contributed to this  
discussion.

There was no cancelled deposit 'document'.  I didn't cancel.  I'm  
sitting here waiting and I've given up after nearly two years of  
being treated like I haven't sent you thousands of dollars over the  
past few years.

I want my module or my money, just as I said the last four phone  
calls.  I'd also USE your system if you'd fix it, like you promised  
(for free, the first time, for $50 each the second and not for any  
amount the third and fourth.  I even remembering you trying to argue  
with me on the last call that since I bought it used I shouldn't  
expect to be able to send it in for repairs- despite the $4k+ of  
loyalty I'd shown in the 1200 series modules.).  Right now it sits in  
my closet, unused, unsellable.  Broken.  Just like I'd said back in  
Spring of 2006.

Regards,
Damon

On Jul 14, 2008, at 9:43 AM, Grant Richter wrote:

> Hello Damon,
>
> I apologize if there has been a problem. I am unable to locate a  
> contact developed under
> Wiard's normal method. I can make mistakes or rely lose paperwork  
> and I deeply
> apologize if there has been an over site.
>
> Would you please be kind enough to communicate to me a facsimile of  
> the cancelled
> deposit document for the Woggle Bug module?
>
> Under the Uniform Commercial Code of the U.S. the establishment of  
> a binding contract
> has several quite formal steps which must be followed exactly.
>
> The first is the issuance for a "request for quotation" (RFQ) from  
> the purchaser to a
> specific vendor.
>
> The vendor then responds with a formal quotation which must include  
> a delivery a target.
> The vendor may also reply "no bid" if they believe the RFQ in not  
> in the best interest of
> themselves or the party requesting the RFQ. This is called a  
> "fiduciary" responsibility. The
> vendor must at all times operate in good faith belief that the  
> transaction will benefit both
> parties and is equitable.
>
> This is to prevent the exploitation of mentally ill, intoxicated or  
> naive persons. Wisconsin
> has even stiffer local laws to protect the consumer, including a 72  
> hour period where
> either party can cancel any contract without the need to state cause.
>
> Once the quotation has been accepted, a deposit must be sent to  
> assure the good faith of
> the purchaser. Once the deposit has been simply received, a binding  
> contract still does
> not exist. The contract is formed only after DEPOSIT of the down  
> payment into the vendors
> account.
>
> This forms a binding contract where the vendor is obligated to make  
> a good faith effort to
> provide the quoted item or items in a timely fashion. The purchaser  
> is then contractually
> obligated to pay any balance due on the item(s) and cover  
> ancilliary expense such as
> shipping and insurance (and sometimes cost overuns).
>
> Unless this procedure is followed exactly, no binding contact is  
> created and what
> discussion may have taken place is covered under much less  
> enforceable laws regarding
> "verbal" and "handshake" contracts. Most people feel the effort to  
> pursue these is a waste
> of time, because a judge is unable to rule when two credible  
> witnesses have testimony
> which does not agree.
>
> I sincerely hope I can resolve this issue for you and regain your  
> positive regard.
>
> Sincerely,
>
> Grant Richter
> Wiard Synthesizer
>
> --- In wiardgroup@yahoogroups.com, damon <damon@...> wrote:
> >
> > Lucky you. I'm still over 20 months wait on a Woggle.
> >
> > On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote:
> >
> > > I want to thank Grant for his attention to detail and his  
> concern with
> > > supporting his users. Not only is Grant always filled with  
> interesting
> > > thoughts and ideas but he has a wide range of knowledge.
> > >
> > > Anyone not happy with their Wiard is welcome to sell me their  
> modules.
> > >
> > > TD
> > >
> > >
> > >
> >
>
>
>