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Re: [wiardgroup] Re: quality & customer servic

2008-07-14 by Norman Fay

Just to back up Grant on this, I ordered my dual envelator module at a
time when Grant had discontinued the 300-series, I ordered and paid a
deposit on it on the understanding that Grant might not have
reintroduced the 300-series, and that I might not actually get a dual
envelator at the end of it, IE Grant made me fully aware of what I was
getting into.  Having had dealings with Grant in the past, I knew (and
know) that he's a totally straight arrow, and that if he hadn't
reintroduced these modules, he'd have sorted me out with something
else.

As a comparison, at the same time as I ordered the dual envelator, I
ordered a PSIM-1 module, which I got burned for, and the manufacturer
dissapeared.  I also ordered a pair of VCOs from another at the time
new start-up modular manufacturer, I had to phone and email that
manufacturer many, many times over the timeframe of the order, I was
repeatedly promised deliveries which never showed up, and the
manufacturer eventually sent me a free VCF module to make up for
burning me for so long (more than 2 years).  It was very, very
frustrating and aggravating.  I ordered some more modules from the
same manufacturer, and I'm nearly up to a year waiting for them, and
have had several promises of delivery pass by with nothing to show.
Unless you've had a deal go like this,  it's difficult to explain just
how frustrating and off-putting it is.  Another supplier I have an
outstanding order with seems to need repeated reminders to send out
the stuff I've paid for.

The impression I've had from my dealings with several modular
instrument "cottage industry" manufacturers is that the first lot of
people who stepped up since the "modular rebirth" at the end of the
nineties - Grant, Bruce Duncan, Paul S and John Blacet have a
different approace to some of the later guys, and some of the later
guys would do very well to emulate the trading practices of these four
individuals (as well as Tony Allgood, Ken Stone and Jurgen Haible)

In short, my experience trading with Grant is that he's the kind of
guy who will not mess you around.

On top of that, his instrument is great and v v inspiring, and he
seems like the kind of guy who it would be really cool to make music
with.  I wish he lived in Newcastle, England TBH.

On Sun, Jul 13, 2008 at 5:30 PM, Grant Richter <grichter@asapnet.net> wrote:
> To my knowledge, only Norman Fay has waited longer than 12 months for a
> module. That
> was unfortunate, but due to the 1200 - 300 series change over. Norman ws
> also warned
> about the delivery delay and we stayed in contact the whole time.
>

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