Hello Damon, I apologize if there has been a problem. I am unable to locate a contact developed under Wiard's normal method. I can make mistakes or rely lose paperwork and I deeply apologize if there has been an over site. Would you please be kind enough to communicate to me a facsimile of the cancelled deposit document for the Woggle Bug module? Under the Uniform Commercial Code of the U.S. the establishment of a binding contract has several quite formal steps which must be followed exactly. The first is the issuance for a "request for quotation" (RFQ) from the purchaser to a specific vendor. The vendor then responds with a formal quotation which must include a delivery a target. The vendor may also reply "no bid" if they believe the RFQ in not in the best interest of themselves or the party requesting the RFQ. This is called a "fiduciary" responsibility. The vendor must at all times operate in good faith belief that the transaction will benefit both parties and is equitable. This is to prevent the exploitation of mentally ill, intoxicated or naive persons. Wisconsin has even stiffer local laws to protect the consumer, including a 72 hour period where either party can cancel any contract without the need to state cause. Once the quotation has been accepted, a deposit must be sent to assure the good faith of the purchaser. Once the deposit has been simply received, a binding contract still does not exist. The contract is formed only after DEPOSIT of the down payment into the vendors account. This forms a binding contract where the vendor is obligated to make a good faith effort to provide the quoted item or items in a timely fashion. The purchaser is then contractually obligated to pay any balance due on the item(s) and cover ancilliary expense such as shipping and insurance (and sometimes cost overuns). Unless this procedure is followed exactly, no binding contact is created and what discussion may have taken place is covered under much less enforceable laws regarding "verbal" and "handshake" contracts. Most people feel the effort to pursue these is a waste of time, because a judge is unable to rule when two credible witnesses have testimony which does not agree. I sincerely hope I can resolve this issue for you and regain your positive regard. Sincerely, Grant Richter Wiard Synthesizer --- In wiardgroup@yahoogroups.com, damon <damon@...> wrote: > > Lucky you. I'm still over 20 months wait on a Woggle. > > On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote: > > > I want to thank Grant for his attention to detail and his concern with > > supporting his users. Not only is Grant always filled with interesting > > thoughts and ideas but he has a wide range of knowledge. > > > > Anyone not happy with their Wiard is welcome to sell me their modules. > > > > TD > > > > > > >
Message
Re: quality & customer service
2008-07-14 by Grant Richter
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