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Message

Re: quality & customer service

2008-07-14 by Grant Richter

Hello Damon,

I apologize if there has been a problem. I am unable to locate a contact developed under 
Wiard's normal method. I can make mistakes or rely lose paperwork and I deeply 
apologize if there has been an over site.

Would you please be kind enough to communicate to me a facsimile of the cancelled 
deposit document for the Woggle Bug module?

Under the Uniform Commercial Code of the U.S. the establishment of a binding contract 
has several quite formal steps which must be followed exactly.

The first is the issuance for a "request for quotation" (RFQ) from the purchaser to a 
specific vendor.

The vendor then responds with a formal quotation which must include a delivery a target.
The vendor may also reply "no bid" if they believe the RFQ in not in the best interest of 
themselves or the party requesting the RFQ. This is called a "fiduciary" responsibility. The 
vendor must at all times operate in good faith belief that the transaction will benefit both 
parties and is equitable.

This is to prevent the exploitation of mentally ill, intoxicated or naive persons. Wisconsin 
has even stiffer local laws to protect the consumer, including a 72 hour period where 
either party can cancel any contract without the need to state cause.

Once the quotation has been accepted, a deposit must be sent to assure the good faith of 
the purchaser. Once the deposit has been simply received, a binding contract still does 
not exist. The contract is formed only after DEPOSIT of the down payment into the vendors 
account.

This forms a binding contract where the vendor is obligated to make a good faith effort to 
provide the quoted item or items in a timely fashion. The purchaser is then contractually 
obligated to pay any balance due on the item(s) and cover ancilliary expense such as 
shipping and insurance (and sometimes cost overuns).

Unless this procedure is followed exactly, no binding contact is created and what 
discussion may have taken place is covered under much less enforceable laws regarding 
"verbal" and "handshake" contracts. Most people feel the effort to pursue these is a waste 
of time, because a judge is unable to rule when two credible witnesses have testimony 
which does not agree.

I sincerely hope I can resolve this issue for you and regain your positive regard.

Sincerely,

Grant Richter
Wiard Synthesizer







--- In wiardgroup@yahoogroups.com, damon <damon@...> wrote:
>
> Lucky you.  I'm still over 20 months wait on a Woggle.
> 
> On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote:
> 
> > I want to thank Grant for his attention to detail and his concern with
> > supporting his users. Not only is Grant always filled with interesting
> > thoughts and ideas but he has a wide range of knowledge.
> >
> > Anyone not happy with their Wiard is welcome to sell me their modules.
> >
> > TD
> >
> >
> >
>

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