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Re: [wiardgroup] Re: quality & customer service

2008-07-15 by damon

Wow, what a massive email.  Did not see this before my other ire.

I'll be happy to tell you in a fifth phone call, for the fifth time,  
the paypal issue number.  I think a paypal receipt should suitably  
satisfy the Wisconsin laws you so generously contributed to this  
discussion.

There was no cancelled deposit 'document'.  I didn't cancel.  I'm  
sitting here waiting and I've given up after nearly two years of  
being treated like I haven't sent you thousands of dollars over the  
past few years.

I want my module or my money, just as I said the last four phone  
calls.  I'd also USE your system if you'd fix it, like you promised  
(for free, the first time, for $50 each the second and not for any  
amount the third and fourth.  I even remembering you trying to argue  
with me on the last call that since I bought it used I shouldn't  
expect to be able to send it in for repairs- despite the $4k+ of  
loyalty I'd shown in the 1200 series modules.).  Right now it sits in  
my closet, unused, unsellable.  Broken.  Just like I'd said back in  
Spring of 2006.

Regards,
Damon

On Jul 14, 2008, at 9:43 AM, Grant Richter wrote:

> Hello Damon,
>
> I apologize if there has been a problem. I am unable to locate a  
> contact developed under
> Wiard's normal method. I can make mistakes or rely lose paperwork  
> and I deeply
> apologize if there has been an over site.
>
> Would you please be kind enough to communicate to me a facsimile of  
> the cancelled
> deposit document for the Woggle Bug module?
>
> Under the Uniform Commercial Code of the U.S. the establishment of  
> a binding contract
> has several quite formal steps which must be followed exactly.
>
> The first is the issuance for a "request for quotation" (RFQ) from  
> the purchaser to a
> specific vendor.
>
> The vendor then responds with a formal quotation which must include  
> a delivery a target.
> The vendor may also reply "no bid" if they believe the RFQ in not  
> in the best interest of
> themselves or the party requesting the RFQ. This is called a  
> "fiduciary" responsibility. The
> vendor must at all times operate in good faith belief that the  
> transaction will benefit both
> parties and is equitable.
>
> This is to prevent the exploitation of mentally ill, intoxicated or  
> naive persons. Wisconsin
> has even stiffer local laws to protect the consumer, including a 72  
> hour period where
> either party can cancel any contract without the need to state cause.
>
> Once the quotation has been accepted, a deposit must be sent to  
> assure the good faith of
> the purchaser. Once the deposit has been simply received, a binding  
> contract still does
> not exist. The contract is formed only after DEPOSIT of the down  
> payment into the vendors
> account.
>
> This forms a binding contract where the vendor is obligated to make  
> a good faith effort to
> provide the quoted item or items in a timely fashion. The purchaser  
> is then contractually
> obligated to pay any balance due on the item(s) and cover  
> ancilliary expense such as
> shipping and insurance (and sometimes cost overuns).
>
> Unless this procedure is followed exactly, no binding contact is  
> created and what
> discussion may have taken place is covered under much less  
> enforceable laws regarding
> "verbal" and "handshake" contracts. Most people feel the effort to  
> pursue these is a waste
> of time, because a judge is unable to rule when two credible  
> witnesses have testimony
> which does not agree.
>
> I sincerely hope I can resolve this issue for you and regain your  
> positive regard.
>
> Sincerely,
>
> Grant Richter
> Wiard Synthesizer
>
> --- In wiardgroup@yahoogroups.com, damon <damon@...> wrote:
> >
> > Lucky you. I'm still over 20 months wait on a Woggle.
> >
> > On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote:
> >
> > > I want to thank Grant for his attention to detail and his  
> concern with
> > > supporting his users. Not only is Grant always filled with  
> interesting
> > > thoughts and ideas but he has a wide range of knowledge.
> > >
> > > Anyone not happy with their Wiard is welcome to sell me their  
> modules.
> > >
> > > TD
> > >
> > >
> > >
> >
>
>
>

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