Wiardgroup

Grant and fellow Wiarders,
I'd look at the contary, and would say take heart in the number of people who pitched in to say that the service is excellent. In a rare moment of intelligence several years back I went through all the yahoo groups etc for modular synth companies. I don't think I found a single negative comment on Wiard. Outside of the group Wiard's name is held in high esteem. 
There will always be people that for one reason or another have a problem with a supplier. What is remarkable for Wiard that number of people is almost vanishingly small.  
As someone once said to me, remain steadfast. Your work is truly appreciated. 
Mark 


----- Original Message ----
From: Grant Richter <grichter@asapnet.net>
To: wiardgroup@yahoogroups.com
Sent: Monday, 14 July, 2008 4:41:18 PM
Subject: [wiardgroup] Re: quality & customer servic


--- In wiardgroup@yahoogro ups.com, John Mahoney <jmahoney@.. .> wrote:
>
> At 12:46 PM 7/13/2008, Grant Richter wrote:
> >I am selling about one 1200 series per month, it only takes a week 
> >to build six 1200
> >series modules so some deliveries go stretched to 3 or 4 months, but 
> >I communicated with
> >everyone and no one was upset.
> >[snip]
> 
> At first glance this looks like "fuzzy math," as the build rate is 24 
> times faster than the selling rate. I assume, therefore, that modules 
> are built in 6-module groups, and the "stretch" is due to waiting for 
> 5 or 6 orders to stack up for each module. Yes?
> 
> John

The shop is not large enough to have parts for two completely different model lines out 
and accessible at the same time. To make the 1200 series I have to pack away the 300 
series parts and jigs, and get out the 1200 series. This disrupts 300 series production.

So the only sensible thing to do is wait until I have enough 1200 series orders, then switch 
over for a week to make a batch of 1200 series, then switch back to 300 series production.

My emotional investment in the 1200 series has been fully repaid, I'll be happy to 
discontinue them entirely at any time, I was keeping them available as a courtesy to those 
customers who love them so much, they can not work without them.

I have invested everything in Wiard and it's customers, to be treated as an adversary is 
entire hurtful and makes me question the wisdom of proceeding with Wiard at all. These 
instruments are not machines. I invest them with as much heart and soul as possible 
during hand crafting. If a person can not appreciate that effort, then making an instrument 
for them is a complete waste time for both parties.