Wiardgroup

Grant and fellow Wiarders,
I'd look at the contary, and would say take heart in the number of people who pitched in to say that the service is excellent. In a rare moment of intelligence several years back I went through all the yahoo groups etc for modular synth companies. I don't think I found a single negative comment on Wiard. Outside of the group Wiard's name is held in high esteem. 
There will always be people that for one reason or another have a problem with a supplier. What is remarkable for Wiard that number of people is almost vanishingly small.  
As someone once said to me, remain steadfast. Your work is truly appreciated. 
Mark 

----- Original Message ----
From: Grant Richter <grichter@asapnet.net>
To: wiardgroup@yahoogroups.com
Sent: Monday, 14 July, 2008 4:41:18 PM
Subject: [wiardgroup] Re: quality & customer servic


--- In wiardgroup@yahoogro ups.com, John Mahoney <jmahoney@.. .> wrote:
>
> At 12:46 PM 7/13/2008, Grant Richter wrote:
> >I am selling about one 1200 series per month, it only takes a week 
> >to build six 1200
> >series modules so some deliveries go stretched to 3 or 4 months, but 
> >I communicated with
> >everyone and no one was upset.
> >[snip]
> 
> At first glance this looks like "fuzzy math," as the build rate is 24 
> times faster than the selling rate. I assume, therefore, that modules 
> are built in 6-module groups, and the "stretch" is due to waiting for 
> 5 or 6 orders to stack up for each module. Yes?
> 
> John

The shop is not large enough to have parts for two completely different model lines out 
and accessible at the same time. To make the 1200 series I have to pack away the 300 
series parts and jigs, and get out the 1200 series. This disrupts 300 series production.

So the only sensible thing to do is wait until I have enough 1200 series orders, then switch 
over for a week to make a batch of 1200 series, then switch back to 300 series production.

My emotional investment in the 1200 series has been fully repaid, I'll be happy to 
discontinue them entirely at any time, I was keeping them available as a courtesy to those 
customers who love them so much, they can not work without them.

I have invested everything in Wiard and it's customers, to be treated as an adversary is 
entire hurtful and makes me question the wisdom of proceeding with Wiard at all. These 
instruments are not machines. I invest them with as much heart and soul as possible 
during hand crafting. If a person can not appreciate that effort, then making an instrument 
for them is a complete waste time for both parties.

I'd like to add that I cannot believe that my simply saying thank you
to Grant in a public forum brought on all this pissing and moaning.

The majority of Wiard users are musicians who love the line and
appreciate the detail and service. Anyone else simply doesn't matter
from any important stand point.

Next time I'll just call and save the trouble. Sorry Grant.  

--- In wiardgroup@yahoogroups.com, Mark Griffiths <mark@...> wrote:
>
> Grant and fellow Wiarders,
> I'd look at the contary, and would say take heart in the number of
people who pitched in to say that the service is excellent. In a rare
moment of intelligence several years back I went through all the yahoo
groups etc for modular synth companies. I don't think I found a
single negative comment on Wiard. Outside of the group Wiard's
name is held in high esteem. 
> There will always be people that for one reason or another have a
problem with a supplier. What is remarkable for Wiard that number of
people is almost vanishingly small.  
> As someone once said to me, remain steadfast. Your work is truly
appreciated. 
> Mark 
>

> The majority of Wiard users are musicians who love the line and
> appreciate the detail and service. Anyone else simply doesn't matter
> from any important stand point.

Agreed! I've had nothing but good experiences with Wiard and Grant and
the five 1200 series modules I have ordered from him. If there's going
to be a delay he always let's me know in advance, and the modules are
ALWAYS worth the wait (and weight - in gold!)

I have modules from six or seven different Frac Rack manufacturers,
and the Wiard modules are head and shoulders above all the others in
terms of build and sound quality.

Grant, don't let one negative comment distract you from your excellent
work!

Gregg

Paul,

Thank you so kindly for sharing your hard won experience. It is always an honor when you 
can join the discussion and share your rich experience, which I am certain came at great 
pain and expense to you.

Grant Richter
Wiard Synthesizer
and MOTM module owner (two also)

--- In wiardgroup@yahoogroups.com, Paul Schreiber <syntht@...> wrote:
>
> I'm going to do a 'strange' thing, and sort of jump in this discussion (sort of a 'What is 
*he* doing here?' thing). Mainly because a previous statement Grant made that I'm sure 
everyone didn't pay any attention to certainly struck a nerve.
> 
> There are a LOT of people that decided to 'jump in' to our little sandbox (and believe 
me, it is LITTLE) the last 5 years or so. I'm not saying that's a generally bad thing, last time 
I checked none of us joined the Ferrari Club of America. But what they have discovered is 
the following:
> 
> a) the tolerance for waiting for stuff (and some of my customer waits are the stuff of 
legends) has DRASTICALLY reduced, especially the last 2 years or so. The current mindset 
is "if you have a web store, then it had better be like all the OTHER web stores. I want to 
order on Monday, get a confirmation email, a tracking email and a PACKAGE delivered by 
Friday. If www.dogtoys.com can do this WHY CAN'T YOU??!?"
> 
> b) being an old fart (52) I always saved my money and didn't buy *anything* unless cash 
was in the bank. I have customers that have placed 5 orders on 5 *different* credit cards. 
It seems that buying modules is not 'planned and saved' as 'look! a cool thing! GET IT 
NOW!' Because people can buy something NOW they want it NOW.
> 
> c) Grant & I have had LONG phone talks about how we both mapped our *personal 
feelings* into the hardware and then have it tossed back into our laps. In one case, by a 
person that *NEVER OWNED ANY MODULES* but felt compelled to expound (at great length 
and with quite....errrr...colorful analogies) about *perveived* defects in both our designs. 
If you think this was not harmful, guess again. Not only is it directly harmful (loss of 
business) but emotionally harmful (I went through some crap 8 years ago on AH that 
literally made by ill).
> 
> d) No matter how hard a vendor tries, in the actual product or the support afterwards, 
SOMEBODY will be REALLY PISSED OFF and tell the world just how much you SUCK. 
> 
> e) If you think that we don't notice you selling off your gear that you hounded us for 
MONTHS to ship, guess again. My personal 'favorite' was a guy that ordered ~$6K of 
assembled modules, which I produce in few numbers and they are generally last priority 
(well, when I had the kits). This individual gave me a tight deadline, but paid up front in 
full (which, BTW, does NOT allow you to hammer us ANY MORE that someone who 
DOESN'T). I busted my ass, I took 2 days of *vacation* from my day job, I has 17 of the 19 
modules done by the agreed day and he called and wanted to CANCEL. Did he have a 
show, a recording deadline, anything REAL? No, just a dickhead. Well, I told him NO, I was 
NOT going to cancel, and I shipped his 2 modules the next day with all the others. And the 
deadline was 26 days, and in that time he sent me *9* emails about shipping status. 
> 
> 10 days later, he puts it UP FOR SALE on Craigslist. I called him up and he said that he 
used it for 4 days, he really liked it but decided to get a CS-80.
> 
> Now, it is totally within his 'rights' to do whatever the hell he wants to after he gets it. He 
can paint it pink, take a dump on it and bury it in the backyard for all I care. But, DO NOT 
ANNOY THE LIVING CRAP out of me BEFORE you get it if that is your end game. Just sit 
QUIETLY and WAIT.
> 
> The moral of the 'story' is:
> 
> Please wait and we PROMISE to deliver unique, high quality, hand built, years dreaming 
about, 10s of THOUSAND of dollars spent, THOUSANDS of PERSONAL hours spent all for 
YOUR BENEFIT, NOT OURS modules. We do it because we are insane to think we 'love it'. 
But in reality we do it because we like sincere, positve comments and little music demos 
made on our babies, even if it is bug music :)

> 
> Paul Schreiber
> Synthesis Technology
> and Wiard module owner (2 of them, actually!)
>

I'm going to do a 'strange' thing, and sort of jump in this discussion (sort of a 'What is *he* doing here?' thing). Mainly because a previous statement Grant made that I'm sure everyone didn't pay any attention to certainly struck a nerve.

There are a LOT of people that decided to 'jump in' to our little sandbox (and believe me, it is LITTLE) the last 5 years or so. I'm not saying that's a generally bad thing, last time I checked none of us joined the Ferrari Club of America. But what they have discovered is the following:

a) the tolerance for waiting for stuff (and some of my customer waits are the stuff of legends) has DRASTICALLY reduced, especially the last 2 years or so. The current mindset is "if you have a web store, then it had better be like all the OTHER web stores. I want to order on Monday, get a confirmation email, a tracking email and a PACKAGE delivered by Friday. If www.dogtoys.com can do this WHY CAN'T YOU??!?"

b) being an old fart (52) I always saved my money and didn't buy *anything* unless cash was in the bank. I have customers that have placed 5 orders on 5 *different* credit cards. It seems that buying modules is not 'planned and saved' as 'look! a cool thing! GET IT NOW!' Because people can buy something NOW they want it NOW.

c) Grant & I have had LONG phone talks about how we both mapped our *personal feelings* into the hardware and then have it tossed back into our laps. In one case, by a person that *NEVER OWNED ANY MODULES* but felt compelled to expound (at great length and with quite....errrr...colorful analogies) about *perveived* defects in both our designs. If you think this was not harmful, guess again. Not only is it directly harmful (loss of business) but emotionally harmful (I went through some crap 8 years ago on AH that literally made by ill).

d) No matter how hard a vendor tries, in the actual product or the support afterwards, SOMEBODY will be REALLY PISSED OFF and tell the world just how much you SUCK. 

e) If you think that we don't notice you selling off your gear that you hounded us for MONTHS to ship, guess again. My personal 'favorite' was a guy that ordered ~$6K of assembled modules, which I produce in few numbers and they are generally last priority (well, when I had the kits). This individual gave me a tight deadline, but paid up front in full (which, BTW, does NOT allow you to hammer us ANY MORE that someone who DOESN'T). I busted my ass, I took 2 days of *vacation* from my day job, I has 17 of the 19 modules done by the agreed day and he called and wanted to CANCEL. Did he have a show, a recording deadline, anything REAL? No, just a dickhead. Well, I told him NO, I was NOT going to cancel, and I shipped his 2 modules the next day with all the others. And the deadline was 26 days, and in that time he sent me *9* emails about shipping status. 

10 days later, he puts it UP FOR SALE on Craigslist. I called him up and he said that he used it for 4 days, he really liked it but decided to get a CS-80.

Now, it is totally within his 'rights' to do whatever the hell he wants to after he gets it. He can paint it pink, take a dump on it and bury it in the backyard for all I care. But, DO NOT ANNOY THE LIVING CRAP out of me BEFORE you get it if that is your end game. Just sit QUIETLY and WAIT.

The moral of the 'story' is:

Please wait and we PROMISE to deliver unique, high quality, hand built, years dreaming about, 10s of THOUSAND of dollars spent, THOUSANDS of PERSONAL hours spent all for YOUR BENEFIT, NOT OURS modules. We do it because we are insane to think we 'love it'. But in reality we do it because we like sincere, positve comments and little music demos made on our babies, even if it is bug music :)

Paul Schreiber
Synthesis Technology
and Wiard module owner (2 of them, actually!)

I usually stay quiet on mailing lists, but what Paul said, has moved me a lot.
I couldn't agree with you more.

I have read in my emails many bad things, that I'm unproffessional, that someone will take any measures to wipe out my website etc. It's true that people sometimes wait for their ordered stuff outrageously long, and I really feel sorry for that. Every order for me is personal, I don't treat them as every-day shoppers in supermarket. But sometimes it's just delayed, and delayed again. I don't have this part, or this one last assembly process must be performed, or I have to spend some time with family to avoid a divorce in the future. And I also have a day job, simply because my electronics business isn't big enough to survive.
Most of the people are very pleased when they get their products, but the waiting is killing them.
It's hard for me to admit, but the worst customers are my native ones, from Poland. They always complain that the price is too high, and they want their products now, now, now!

I rambled a little, so I feel better now...

Roman
midi-hardware.com


Dnia 15 lipca 2008 4:45 Paul Schreiber <syntht@yahoo.com> napisał(a):

> I'm going to do a 'strange' thing, and sort of jump in this discussion (sort of a 'What is *he* doing here?' thing). Mainly because a previous statement Grant made that I'm sure everyone didn't pay any attention to certainly struck a nerve.
> 
> There are a LOT of people that decided to 'jump in' to our little sandbox (and believe me, it is LITTLE) the last 5 years or so. I'm not saying that's a generally bad thing, last time I checked none of us joined the Ferrari Club of America. But what they have discovered is the following:
> 
> a) the tolerance for waiting for stuff (and some of my customer waits are the stuff of legends) has DRASTICALLY reduced, especially the last 2 years or so. The current mindset is "if you have a web store, then it had better be like all the OTHER web stores. I want to order on Monday, get a confirmation email, a tracking email and a PACKAGE delivered by Friday. If www.dogtoys.com can do this WHY CAN'T YOU??!?"
> 
> b) being an old fart (52) I always saved my money and didn't buy *anything* unless cash was in the bank. I have customers that have placed 5 orders on 5 *different* credit cards. It seems that buying modules is not 'planned and saved' as 'look! a cool thing! GET IT NOW!' Because people can buy something NOW they want it NOW.
> 
> c) Grant & I have had LONG phone talks about how we both mapped our *personal feelings* into the hardware and then have it tossed back into our laps. In one case, by a person that *NEVER OWNED ANY MODULES* but felt compelled to expound (at great length and with quite....errrr...colorful analogies) about *perveived* defects in both our designs. If you think this was not harmful, guess again. Not only is it directly harmful (loss of business) but emotionally harmful (I went through some crap 8 years ago on AH that literally made by ill).
> 
> d) No matter how hard a vendor tries, in the actual product or the support afterwards, SOMEBODY will be REALLY PISSED OFF and tell the world just how much you SUCK. 
> 
> e) If you think that we don't notice you selling off your gear that you hounded us for MONTHS to ship, guess again. My personal 'favorite' was a guy that ordered ~$6K of assembled modules, which I produce in few numbers and they are generally last priority (well, when I had the kits). This individual gave me a tight deadline, but paid up front in full (which, BTW, does NOT allow you to hammer us ANY MORE that someone who DOESN'T). I busted my ass, I took 2 days of *vacation* from my day job, I has 17 of the 19 modules done by the agreed day and he called and wanted to CANCEL. Did he have a show, a recording deadline, anything REAL? No, just a dickhead. Well, I told him NO, I was NOT going to cancel, and I shipped his 2 modules the next day with all the others. And the deadline was 26 days, and in that time he sent me *9* emails about shipping status. 
> 
> 10 days later, he puts it UP FOR SALE on Craigslist. I called him up and he said that he used it for 4 days, he really liked it but decided to get a CS-80.
> 
> Now, it is totally within his 'rights' to do whatever the hell he wants to after he gets it. He can paint it pink, take a dump on it and bury it in the backyard for all I care. But, DO NOT ANNOY THE LIVING CRAP out of me BEFORE you get it if that is your end game. Just sit QUIETLY and WAIT.
> 
> The moral of the 'story' is:
> 
> Please wait and we PROMISE to deliver unique, high quality, hand built, years dreaming about, 10s of THOUSAND of dollars spent, THOUSANDS of PERSONAL hours spent all for YOUR BENEFIT, NOT OURS modules. We do it because we are insane to think we 'love it'. But in reality we do it because we like sincere, positve comments and little music demos made on our babies, even if it is bug music :)
> 
> Paul Schreiber
> Synthesis Technology
> and Wiard module owner (2 of them, actually!)
> 
> 
> 
>

I love you Paul! If you and Grant were sitting here with me I would  
give you both cakes.

Of course, you would have to wait for me to make it.

HA!

If anyone here wants to buy my Wiard modules, you'll have to pry them  
from my cold dead fingers! Soooo worth the wait, which was quite  
reasonable, I might add - MUCH shorter than many others who don't even  
put thief phone numbers on their web sites. It's a safe bet Grant  
would have even answered the phone had I ever felt the need to call!

I pronounce this thread finished. Paul wins "best post" trophy (golden  
QWERTY keyboard), Grant wins "we don't deserve you" trophy (golden  
earplugs).

On Jul 14, 2008, at 4:45 PM, Paul Schreiber <syntht@yahoo.com> wrote:

> I'm going to do a 'strange' thing, and sort of jump in this  
> discussion (sort of a 'What is *he* doing here?' thing). Mainly  
> because a previous statement Grant made that I'm sure everyone  
> didn't pay any attention to certainly struck a nerve.
>
> There are a LOT of people that decided to 'jump in' to our little  
> sandbox (and believe me, it is LITTLE) the last 5 years or so. I'm  
> not saying that's a generally bad thing, last time I checked none of  
> us joined the Ferrari Club of America. But what they have discovered  
> is the following:
>
> a) the tolerance for waiting for stuff (and some of my customer  
> waits are the stuff of legends) has DRASTICALLY reduced, especially  
> the last 2 years or so. The current mindset is "if you have a web  
> store, then it had better be like all the OTHER web stores. I want  
> to order on Monday, get a confirmation email, a tracking email and a  
> PACKAGE delivered by Friday. If www.dogtoys.com can do this WHY  
> CAN'T YOU??!?"
>
> b) being an old fart (52) I always saved my money and didn't buy  
> *anything* unless cash was in the bank. I have customers that have  
> placed 5 orders on 5 *different* credit cards. It seems that buying  
> modules is not 'planned and saved' as 'look! a cool thing! GET IT  
> NOW!' Because people can buy something NOW they want it NOW.
>
> c) Grant & I have had LONG phone talks about how we both mapped our  
> *personal feelings* into the hardware and then have it tossed back  
> into our laps. In one case, by a person that *NEVER OWNED ANY  
> MODULES* but felt compelled to expound (at great length and with  
> quite....errrr...colorful analogies) about *perveived* defects in  
> both our designs. If you think this was not harmful, guess again.  
> Not only is it directly harmful (loss of business) but emotionally  
> harmful (I went through some crap 8 years ago on AH that literally  
> made by ill).
>
> d) No matter how hard a vendor tries, in the actual product or the  
> support afterwards, SOMEBODY will be REALLY PISSED OFF and tell the  
> world just how much you SUCK.
>
> e) If you think that we don't notice you selling off your gear that  
> you hounded us for MONTHS to ship, guess again. My personal  
> 'favorite' was a guy that ordered ~$6K of assembled modules, which I  
> produce in few numbers and they are generally last priority (well,  
> when I had the kits). This individual gave me a tight deadline, but  
> paid up front in full (which, BTW, does NOT allow you to hammer us  
> ANY MORE that someone who DOESN'T). I busted my ass, I took 2 days  
> of *vacation* from my day job, I has 17 of the 19 modules done by  
> the agreed day and he called and wanted to CANCEL. Did he have a  
> show, a recording deadline, anything REAL? No, just a dickhead.  
> Well, I told him NO, I was NOT going to cancel, and I shipped his 2  
> modules the next day with all the others. And the deadline was 26  
> days, and in that time he sent me *9* emails about shipping status.
>
> 10 days later, he puts it UP FOR SALE on Craigslist. I called him up  
> and he said that he used it for 4 days, he really liked it but  
> decided to get a CS-80.
>
> Now, it is totally within his 'rights' to do whatever the hell he  
> wants to after he gets it. He can paint it pink, take a dump on it  
> and bury it in the backyard for all I care. But, DO NOT ANNOY THE  
> LIVING CRAP out of me BEFORE you get it if that is your end game.  
> Just sit QUIETLY and WAIT.
>
> The moral of the 'story' is:
>
> Please wait and we PROMISE to deliver unique, high quality, hand  
> built, years dreaming about, 10s of THOUSAND of dollars spent,  
> THOUSANDS of PERSONAL hours spent all for YOUR BENEFIT, NOT OURS  
> modules. We do it because we are insane to think we 'love it'. But  
> in reality we do it because we like sincere, positve comments and  
> little music demos made on our babies, even if it is bug music :)
>
> Paul Schreiber
> Synthesis Technology
> and Wiard module owner (2 of them, actually!)
>
>
>

Paul, Grant, Roman,

As another old fart let me say I feel your pain. Fast delivery of
factory generated stuff ordered online is what people are used to now.
You really have to go out of your way to lower people's expectations
with respect to turnaround time. Grant was very clear about it when I
asked him about something a few months ago. 

As much as there are new customers who can be real jerks when ordering
from cottage industries, there are also some well intentioned vendors
who sometimes fail badly when it comes to delivering the goods. I've
been hearing "real soon" from somebody since March of '07 and after
more than a year of patience I started getting cranky about it. I try
to have faith in that person but it's very hard not to feel like a
sucker and I wonder if the business is scraping along on the cash from
prepaid unfilled orders like mine. Maybe I am a sucker.  

It's both interesting and very sad that Grant's concerned about
possible legal liability resulting from providing updates to older
modules. His reasoning is clear but think of all the great old
instruments we wouldn't have today if instrument makers had been
scared out of working on them. I wonder how many Guarneri violins
would be around today if the business of law had gotten off to a
faster start.

If too many customers get overly litigious and too many vendors abuse
their customers' trust and if people can't get help maintaining and
improving these unique instruments the whole wonderful scene is
doomed. To end on a hopeful note, I think good communications is the
key to dealing with these problems though I'm not sure what to do
about problems arising from a lack of scruples.  

Steve

--- In wiardgroup@yahoogroups.com, Paul Schreiber <syntht@...> wrote:
>
> I'm going to do a 'strange' thing, and sort of jump in this
discussion (sort of a 'What is *he* doing here?' thing). Mainly
because a previous statement Grant made that I'm sure everyone didn't
pay any attention to certainly struck a nerve.
> 
> There are a LOT of people that decided to 'jump in' to our little
sandbox (and believe me, it is LITTLE) the last 5 years or so. I'm not
saying that's a generally bad thing, last time I checked none of us
joined the Ferrari Club of America. But what they have discovered is
the following:
> 
> a) the tolerance for waiting for stuff (and some of my customer
waits are the stuff of legends) has DRASTICALLY reduced, especially
the last 2 years or so. The current mindset is "if you have a web
store, then it had better be like all the OTHER web stores. I want to
order on Monday, get a confirmation email, a tracking email and a
PACKAGE delivered by Friday. If www.dogtoys.com can do this WHY CAN'T
YOU??!?"
> 
> b) being an old fart (52) I always saved my money and didn't buy
*anything* unless cash was in the bank. I have customers that have
placed 5 orders on 5 *different* credit cards. It seems that buying
modules is not 'planned and saved' as 'look! a cool thing! GET IT
NOW!' Because people can buy something NOW they want it NOW.
> 
> c) Grant & I have had LONG phone talks about how we both mapped our
*personal feelings* into the hardware and then have it tossed back
into our laps. In one case, by a person that *NEVER OWNED ANY MODULES*
but felt compelled to expound (at great length and with
quite....errrr...colorful analogies) about *perveived* defects in both
our designs. If you think this was not harmful, guess again. Not only
is it directly harmful (loss of business) but emotionally harmful (I
went through some crap 8 years ago on AH that literally made by ill).
> 
> d) No matter how hard a vendor tries, in the actual product or the
support afterwards, SOMEBODY will be REALLY PISSED OFF and tell the
world just how much you SUCK. 
> 
> e) If you think that we don't notice you selling off your gear that
you hounded us for MONTHS to ship, guess again. My personal 'favorite'
was a guy that ordered ~$6K of assembled modules, which I produce in
few numbers and they are generally last priority (well, when I had the
kits). This individual gave me a tight deadline, but paid up front in
full (which, BTW, does NOT allow you to hammer us ANY MORE that
someone who DOESN'T). I busted my ass, I took 2 days of *vacation*
from my day job, I has 17 of the 19 modules done by the agreed day and
he called and wanted to CANCEL. Did he have a show, a recording
deadline, anything REAL? No, just a dickhead. Well, I told him NO, I
was NOT going to cancel, and I shipped his 2 modules the next day with
all the others. And the deadline was 26 days, and in that time he sent
me *9* emails about shipping status. 
> 
> 10 days later, he puts it UP FOR SALE on Craigslist. I called him up
and he said that he used it for 4 days, he really liked it but decided
to get a CS-80.
> 
> Now, it is totally within his 'rights' to do whatever the hell he
wants to after he gets it. He can paint it pink, take a dump on it and
bury it in the backyard for all I care. But, DO NOT ANNOY THE LIVING
CRAP out of me BEFORE you get it if that is your end game. Just sit
QUIETLY and WAIT.
> 
> The moral of the 'story' is:
> 
> Please wait and we PROMISE to deliver unique, high quality, hand
built, years dreaming about, 10s of THOUSAND of dollars spent,
THOUSANDS of PERSONAL hours spent all for YOUR BENEFIT, NOT OURS
modules. We do it because we are insane to think we 'love it'. But in
reality we do it because we like sincere, positve comments and little
music demos made on our babies, even if it is bug music :)

> 
> Paul Schreiber
> Synthesis Technology
> and Wiard module owner (2 of them, actually!)
>