Dave Smith Instruments SYNTHESIZERS

Thanks for the responses.  As to the "go find it here" 
responses...perhaps good ol' customer service is something these 
folks aren't aware of? ;-) personal contact is expected to keep 
customers long term (it costs more to acquire than it does to 
retain ;-))...nuff said I'm sure for those that have been there ;-).

When you sell something, answer the questions ;-).  I've received 
personal emails with offers to buy into the beta (very odd as well), 
but no personal responses...so hence my frustration and irritation.  
Running a sound design business, I just need answers so I can move 
forward and make business decisions.  

If it's all about the money, then of course that's the level of 
responsiveness I'd expect...on the other hand if it's about long term 
cultivation of a customer base...then responsiveness will keep you in 
business...

If this sounds "know it all"...perhaps it is, as this comes from 
personally building one of the largest support organizations in the 
world here in Redmond and changing the face of that unit but not 
being able to change management attitudes overall over the last 10 
years there.  SoI've moved off to work for Walt Disney ;-) who is 
also very focused on the customer and their whole experience...so 
perhaps I'm a bit "hyper-sensitized" ;-).

So thanks for the genuinely helpful responses...

Bodie