Dave Smith Instruments SYNTHESIZERS

Hi Bodie,

Thanks for the pointers.

Cheers,

Tony

--- In DSI_Evolver@yahoogroups.com, "Bodie" <bodie@...> wrote:
>
> Thanks for the responses.  As to the "go find it here" 
> responses...perhaps good ol' customer service is something these 
> folks aren't aware of? ;-) personal contact is expected to keep 
> customers long term (it costs more to acquire than it does to 
> retain ;-))...nuff said I'm sure for those that have been there ;-
).
> 
> When you sell something, answer the questions ;-).  I've received 
> personal emails with offers to buy into the beta (very odd as 
well), 
> but no personal responses...so hence my frustration and 
irritation.  
> Running a sound design business, I just need answers so I can move 
> forward and make business decisions.  
> 
> If it's all about the money, then of course that's the level of 
> responsiveness I'd expect...on the other hand if it's about long 
term 
> cultivation of a customer base...then responsiveness will keep you 
in 
> business...
> 
> If this sounds "know it all"...perhaps it is, as this comes from 
> personally building one of the largest support organizations in 
the 
> world here in Redmond and changing the face of that unit but not 
> being able to change management attitudes overall over the last 10 
> years there.  SoI've moved off to work for Walt Disney ;-) who is 
> also very focused on the customer and their whole experience...so 
> perhaps I'm a bit "hyper-sensitized" ;-).
> 
> So thanks for the genuinely helpful responses...
> 
> Bodie
>