Dave Smith Instruments SYNTHESIZERS

I've totally given up on soundtower now.....

They win the prize for buggiest piece of software I have ever paid money
for, and worst customer service ever.

I bought the microwave (one) editor from soundtower over 2 years ago, and
discovered a whole pile of bugs and just plain missing functionality. I got
a few emails out of him, but when it became obvious that I *was* actually
right about the software's problems, he just stopped emailing me about it.

When he appeared on this list a few months ago with a big fanfare about how
he was going to fix all the mac editor bugs (has anyone actually seen an
upgrade yet?) I sent him another email, with a proper buglist for the
microwave 1 editor program, of things I'd been noting down while trying to
use it. I got a single reply where he seemed to be confused, thinking it was
about the micro-Q editor they sell (how many times do you have to write
MICROWAVE I in order to get someone to read it, eh?) then when I sent a
reply detailing exactkly what synth it was, and attaching the buglist again,
I never got any reply.

Had he found some way to actually bugfix this (barely beta level) bit of
software I would have gone on and bought the XT editor, as well as the
evolver editor.. but as it is, I absolutely categorically refuse to ever
waste my money buying anything from soundtower ever again. And I'm going to
be making pretty much exactly this same post any time anyone asks on the
internet about this company, because in my experience, people should at
least know about the lack of completeness and lack of support to expect from
this company before forking out hard earned dollars to someone who seriously
just doesn't care.

Anyway, good luck to all the people who do have a working evolver editor....
It would be handy to have an editor and librarian for my evolver...... I
really wish there was one I could buy...



julian

----- Original Message -----

From: "z_flash_ram" <z_flash_ram@...>
To: <DSI_Evolver@yahoogroups.com>
Sent: Friday, August 06, 2004 4:58 AM
Subject: Re: [Evolver] Editor (was RE: Evolver/ random patch generator?)


> Just got back to "online"...
> I'm not able to bring *anything* into the Windows-Evolver-Editor from
> the Evolver- no dump, no program, no banks!!!
>
> The editors' author has blamed my windows 2000 security or some such
> bs...lol.
> I'm glad (well, relieved) to hear that someone else has this problem,
> because I thought my Evolver was wack.
>
> I haven't used the editor since the first week I bought it (8 months
> or so ago).
>
> Stephan, beautiful stuff.
>
> Chris
>

Same expierience with Soundtower over here!
This company is crap (but i don't think it is a real company, more a
one man fake)!
Also had the editor for MW and now for the poly-evo and the eVo. 
I had some questions in the past, but NEVER!!! gat any answer from them.
When i recieved my poly last month, i wanted to register and get the
returncode to set the software from demo into registered mode. In this
case, soundtowers webpage put me allways thru to the shop from
D.Smith!!! Unbelievable! I mailed them. No answer. I mailed Dave and
recieved the software for both included the codes!
So, what's up Soundtower?
I think that Dave SMith's Intsruments are high class and that he
should not work with Soundtower together anymore. Well, bad, i know,
we will loose the editor (i paid also for the Evo-Version), but maybe
they can find another, better solution for this.
Sorry to say this so directly!
Stefan

--- In DSI_Evolver@yahoogroups.com, "mr julian" <jujulilianan@w...> wrote:
> 
> I've totally given up on soundtower now.....
> 
> They win the prize for buggiest piece of software I have ever paid money
> for, and worst customer service ever.
> 
> I bought the microwave (one) editor from soundtower over 2 years
ago, and
> discovered a whole pile of bugs and just plain missing
functionality. I got
> a few emails out of him, but when it became obvious that I *was*
actually
> right about the software's problems, he just stopped emailing me
about it.
> 
> When he appeared on this list a few months ago with a big fanfare
about how
> he was going to fix all the mac editor bugs (has anyone actually seen an
> upgrade yet?) I sent him another email, with a proper buglist for the
> microwave 1 editor program, of things I'd been noting down while
trying to
> use it. I got a single reply where he seemed to be confused,
thinking it was
> about the micro-Q editor they sell (how many times do you have to write
> MICROWAVE I in order to get someone to read it, eh?) then when I sent a
> reply detailing exactkly what synth it was, and attaching the
buglist again,
> I never got any reply.
> 
> Had he found some way to actually bugfix this (barely beta level) bit of
> software I would have gone on and bought the XT editor, as well as the
> evolver editor.. but as it is, I absolutely categorically refuse to ever
> waste my money buying anything from soundtower ever again. And I'm
going to
> be making pretty much exactly this same post any time anyone asks on the
> internet about this company, because in my experience, people should at
> least know about the lack of completeness and lack of support to
expect from
> this company before forking out hard earned dollars to someone who
seriously
> just doesn't care.
> 
> Anyway, good luck to all the people who do have a working evolver
editor....

> It would be handy to have an editor and librarian for my evolver...... I
> really wish there was one I could buy...
> 
> 
> 
> julian
> 
> ----- Original Message -----
> From: "z_flash_ram" <z_flash_ram@y...>
> To: <DSI_Evolver@yahoogroups.com>
> Sent: Friday, August 06, 2004 4:58 AM
> Subject: Re: [Evolver] Editor (was RE: Evolver/ random patch generator?)
> 
> 
> > Just got back to "online"...
> > I'm not able to bring *anything* into the Windows-Evolver-Editor from
> > the Evolver- no dump, no program, no banks!!!
> >
> > The editors' author has blamed my windows 2000 security or some such
> > bs...lol.
> > I'm glad (well, relieved) to hear that someone else has this problem,
> > because I thought my Evolver was wack.
> >
> > I haven't used the editor since the first week I bought it (8 months
> > or so ago).
> >
> > Stephan, beautiful stuff.
> >
> > Chris
> >