Yamaha DTXpress/DTXplorer/DTXtreme

Hey Oldguy,
I too was impressed by Yamaha's Customer Service.  I
have been able to talk directly with Dave Ksycki-he's
head of sales, I think (he knows what's in the
warehouse) and Dave Jewell, who is head of marketing. 
I had the "upgrade bug" too, and didn't wanna invest
$400 in another DTXII module for my extra cymbals and
pads (I will be getting more pads in the future) so I
was directed to get either a MidiKiti or PM-16.  I
found a Midi Kiti, but I couldn't get drum voices to
sound-I got keyboard-even when BOTH modules were on Ch
10...MIDI Voices ( I wanted to take a ride cymbal
voice from the DTX and send it to the Kiti where I had
my ride plugged in to, and all I got was a honking
noise)...It was MIDI HELL...even the guys in the group
were stumped...we, as group thought there was a
problem w/the DTX module.  Other guys were beginning
to have the same problem as me, specifically with the
PM-16.  To make a LONG story short, I was referred to
Dave Jewell (via Dave Ksycki), Mr Jewell said he would
have their top MIDI DTX guru, Martin, call me.  If he
couldn't fix the problem I was having, then they
thought there could possibly be a flaw in the modules
(meaning ALL DTXII modules!!!!).  If that was the
case, Dave Jewell would contact the engineer of the
DTX module in Japan-he told me the man's name, but I
can't remember it.  Well, the very next day, Martin
called me, and we went thru all the MIDI set up...for
one thing I had 2 MIDI In/Out cords...I only needed 1,
and because the Midi Kiti and the DTX module were set
to Ch10, he walked me thru on how to troubleshoot MIDI
portions on the DTX module.  The next thing he had me
do was a Factory Reset...and guess what?....It fixed
the problem!  I was VERY impressed with Yamaha's
Customer Support, and yes, the DO know and watch our
forum...we have clout.  WHAT other e-drum company
cares about their customers like Yamaha?  Roland is a
nightmare, if ya read their posts on vdrums.com
Needless to say, I ended up buying another DTXII
module.  It was too frustrating leaving the Midi Kiti
on all the time...if ya shut it off, you would have to
re-program it. The Midi Kiti is a great piece of
equipment...fun to work with, and
"train"...considering it was made in the 80's, it was
very far advanced technically.  That is how I know a
chip can upgrade a module.  In the Kiti manual it
shows how to install and upgrade the Kiti.
I am trying to sell the Midi Kiti-so if ya know of
anyone who wants to expand their kit-point them my
way.  I am anxiously waiting for the NEW DT Extreme
module, I may be selling my new DTXII modules.
Before I forget....I LOVE your kit-totally awesome!!
Sorry so long winded!
Jade
--- rdamon@... wrote:
> Jade,
> 
> My impression is that it is only intended to
> "correct" the choking issue and
> they would not be upgrading anything else. At this
> point I was told they
> would be sending me the updated chip(s). They did
> not indicate in any of the
> email correspondences with me that it would be an
> upgrade for all that have
> been sold. Since most people will not upgrade there
> kits to the extreme to
> which I have and thus would not really need it. They
> also did not give me a
> time table as when I should expect to receive the
> updated chips. So it could
> be days,weeks or months??? It will be interesting to
> see when the updated
> chips make their way into the production chain and
> start showing up in the
> new DTXPRESSII kits. (Hopefully before I do anymore
> upgrading.) But it is
> interesting that they refer to it as an "update ROM
> chip", as oppose to a,
> updated software patch for the ROM chip. If it could
> be update through a
> software upload to through the HOST or MIDI Port,
> then it would seem that
> adding/updating voices could also be easily
> possible. But since it is a
> chip...(unless somebody has access to eprom chip
> burner and can reverse
> engineer the ROM chip)...we will be left with what
> comes with the module.
> But what else would you expect, this is the least
> expensive e-drum out they,
> so you certainly can't expect it to perform like a
> DTXreme module or the
> Roland Td-10/tdw-1 that cost four times as much.  
> 
> I just think that it is really impressive to see
> their quick response to
> this issue, considering that the e-drum portion of
> their business probably
> represents less than 1/1000 of one percent of
> YAMAHA's total product line
> when you look at their total market of musical
> instruments, home audio,
> computer products, motor corporation division and
> automation divisions.
> 
> OldGuyDrummer
> 
> > -----Original Message-----
> > From:	Jade [SMTP:jadiebooshkie@...]
> > Sent:	Tuesday, May 20, 2003 4:05 PM
> > To:	DTXpress@yahoogroups.com
> > Subject:	Re: [DTXpress] Re: DTXpressII on eBay...
> > 
> > All I can say is THANK YOU JESUS!!!   I was
> wondering
> > if a chip could be upgraded, after all, you could
> > upgrade the Midi Kiti according to the KAT Midi
> Kiti
> > manual.   This is GREAT NEWS!!!
> > I WONDER if this chip will have more available
> > drum...specifically cymbal/hi hat sounds?
> > Jade
> > --- moosetication <moosetication@...> wrote:
> > > --- OldGuy wrote:
> > > > I just recieved a email from Martin at Yamaha
> > > support.
> > > > They are in the process of acquiring an
> updated
> > > ROM
> > > > chip for the DTXPRESSII module that will allow
> for
> > > > choking on zones 1-8 and not just on zones
> 2,6,7.
> > > 
> > > Outstanding! Well done to Yamaha, and
> > > congratulations on your 
> > > persistence! Do let me know how a transatlantic
> > > cousin might get on 
> > > the list for the new ROMs.
> > > 
> > > > Choking will only function on zones 2,
> 6,7....for
> > > now. But
> > > > actually all you really need to do is move the
> > > PCY65 (mono)
> > > > to zone 4...
> > > 
> > > In the short term, yes. But I'd like to dump the
> > > mono pad altogether 
> > > and have all stereos. I'm greedy for more cymbal
> > > sounds...
> > > 
> > > Stewart
> > > 
> > > 
> > > 
> > 
> > 
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