Digital BW, The Print

How long do you expect prints to stay in the condition that they left the
printer? Over the years I've replaced prints too, and I get the standing
behind your reputation. I think the bottom line is what's reasonable to
expect for all involved. What's reasonable to expect from Hahnemuehle, from
Epson, from Jon Cone, the Framer, from You and the owner.  At what point did
the defect or failure occur? The total cost to replace the print will not be
a fortune.  
 
Eric Neilsen
Eric Neilsen Photography
4101 Commerce Street, Suite 9
Dallas, TX 75226
 
www.ericneilsenphotography.com
skype me with ejprinter
www.ericneilsenphotography.com/forum1
Let's Talk Photography
 
  _____  

From: DigitalBlackandWhiteThePrint@yahoogroups.com
[mailto:DigitalBlackandWhiteThePrint@yahoogroups.com] On Behalf Of Mark
Savoia
Sent: Thursday, July 07, 2011 10:06 AM
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: Re: [Digital BW] Re: Print "cracking" issue
 
  
I don't think of it as a warranty but I do stand behind the product I
produce and sell. It is not always about just resolving one issue but MY
reputation. I have been in business for over 30 years, this has always
worked and still does. The client in this case has every right to question
the print, I would, and do. If it is a defective paper issue I would also
expect Hahnemuhle to stand up too. This is the only way we all stay
professional.

If I was the client I would be doing the same thing, the customer is 100%
right on this one.

Mark
http://www.stillrivereditions.com

On Jul 7, 2011, at 10:32 AM, E.Neilsen wrote:

> Marc was there a warranty on the print spelling out failure or defects? Or
> is this a spoiled homeowner used to throwing his financial weight around
> looking for a replacement print year after year? I see a slippery slope
> ahead. 



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