Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@y..., "Shilesh Jani" 
<shilesh.jani@s...> wrote:
> I just called Epson also. Spoke with a Di Bolton, who asked me to 
> send the paper back. She also said she was not aware of this issue 
> with the paper.
> 
> Let's see what comes out of this whole situation.
> 
> Shilesh
> 
> --- In DigitalBlackandWhiteThePrint@y..., "Vincent Orlando" 
> <orlandovl@h...> wrote:
> > 
> > I called Epson with the # Paul gave yesterday and Debbie said she 
> > would get back to me. Well today she called back today and said 
> > nothing has changed. When I told her several other people 
> complained 
> > and I mentioned Pauls name, she said she would get back to me. 
She 
> > called again and said they would like to see the paper and 
offered 
> to 
> > send me 2 packs if I would send them the one I have. I have a 
pack 
> > with thesame lot # everybody else has.
> > 
> > THANKS PAUL
> > 
> > Vinny
> > http://www.wulfsden.com
> > 
> > 
> > 
> > 
> > 
> > --- In DigitalBlackandWhiteThePrint@y..., "Paul Roark" 
> > <paul.roark@v...> wrote:
> > > Jerry wrote:
> > > 
> > > >I got a note from Atlex.com to complain to epson about the new 
> EAM
> > > >paper.  Here is what she said:
> > > >...you can send it back to us and we will replace it for you...
> > > >but if you would like to ask Epson if they have changed try
> > > >calling 800-463-7766
> > > 
> > > I called Epson at the above number, and they referred me to the 
> > Customer
> > > Relations number: (562) 276-1311.  At that number Theresa Vaca 
> > offered to
> > > replace the paper with a different lot number -- assuming they 
> had 
> > one.  She
> > > even invited me to send back open packages, which I did.  She 
did 
> > not appear
> > > to know of any problems with the paper.
> > > 
> > > While I was chatting with her, I asked why Epson continued to 
> call 
> > the
> > > letter-size versions of this paper "Archival Matte" instead of 
> > the "Enhanced
> > > Matte" name of the roll paper.  Her view was that the "Enhanced 
> > Matte" name
> > > was just to distinguish the paper that had no water marks on 
the 
> > back from
> > > paper that did have such marks.  So, yet another story about 
why 
> > the name
> > > was changed.
> > > 
> > > Paul
> > > http://www.PaulRoark.com

I just bought a package of EAM at Comp USA and compared it at the 
store to an old package of it that I brought with me and indeed it is 
yellow.  I showed it to the Customer Service rep at the store and she 
was shocked at the difference and refunded my $.  I then called Epson 
Customer Relations and also spoke with Di and she said she had just 
spoken with another person, must have been you Shilesh, with the same 
complaint.  What gets me is she said this is the first she heard of 
this problem.  I had called them 2 days ago and also told them of the 
problems and they filled out a ticket with my information.   With 
everyone else calling and complaining, it seems the information is 
not gettting through to the right person and is getting lost in the 
system.  Di was very nice and said she would get back with me.  We'll 
see.  Hopefully if enough of us call with this problem, they will 
become aware it is a real issue out here with users and reply with a 
fix.

Matthew Kraus