Digital BW, The Print

on 12/7/2002 5:45 PM, DigitalBlackandWhiteThePrint@yahoogroups.com at
DigitalBlackandWhiteThePrint@yahoogroups.com wrote:

> 
> Message: 24
> Date: Sun, 08 Dec 2002 01:14:20 +0000
> From: "chris schiller" <rhellics@...>
> Subject: Nikon 8000 Scanner Failures
> 
> 
> 
> About a month ago I received my new Nikon 8000 scanner.  At first I was
> delighted.  The scanned images were wonderful.  But soon the scanner started
> giving "film holder not recognized" errors.  Trying other film holders gave
> the same result.  The problem was intermittent.  I could cycle power and it
> would work fine.  But then the scanner started slipping and jerking the film
> holder as it initially scrolled it in, sometimes accompanied by errors,
> sometimes not.  Soon it started slipping and grabbing during scans.  The
> resultant scans showed that, obviously, the holder was left stationary and
> then slipped toward the correct position.  Stationary, slip-clunk,
> stationary, slip-clunk.  A slight pressure on the film holder was enough to
> overcome whatever trouble the scanner was having gripping the film holder.
> Soon, however, the scanner started making loud clunking noises as it "did
> its business" after the dust cover was slid open and closed.  The film
> holder slipping and clunking got worse.  Obviously there was a major
> problem.
> 
> I called Nikon support, and very quickly they came to the conclusion there
> was a problem and told me to send it in for warrantee work.  After 2 weeks!
> Fortunately Adorama let me send it back to them for an exchange ($70
> shipping charges).
> 
> I'd expect more from a $3000 instrument, and a Nikon too!
> 
> So I received the new scanner yesterday (checking the serial number to make
> sure it was a different one!)
> 
> From the first time I turned it on and tried to insert a film holder, I got
> the same problems!  No manner of reinstalling the software, changing the
> firewire card, or recycling power would make it work without the same
> problems as the other scanner.  They started as intermittent and then got
> worse, just like the first scanner.  Then soon the loud clunking noises
> started.  Precision optical instruments should not make loud, sharp clunking
> noises the first day you turn them on!
> 
> Once is a possible rare assembly problem or defect.  Twice is a trend.  Has
> anyone else had these problems with a Nikon 8000?
> 
> If Adorama will let me, I am going to exchange it for the Minolta Dimage.
> Perhaps Nikon has gone the way of HP:  once producing products you could
> trust, and now just gluing a nameplate on something subcontracted to dodgy
> faceless companies somewhere.
> 
> Chris
> 

Chris,

When did you return your scanner?

I received mine in late September I think.  It has the exact same symptoms
as yours did.  Mine came from Samys camera in LA though.  I guess I'd better
exchange it while it is under warrantee.


 
-Bruce