Digital BW, The Print

I sincerely believe this world is going to hell in a hand basket. Only
way to make money these days
is to sell hand baskets.  I'll call them, but if I don't get a
satisfactory answer, I'll send my stuff in again, with arrows pointing
to the date, and listing everything they wanted included for the rebate.
It was all there. I'll send it registered and require someone sign it.

If that fails, I'll see if I would stand a chance in small claims court.
That's a hundred dollars!

Jerry

John Masiello wrote:
> 
> Good luck calling Epson. Whatever you do, don't leave a message and expect
> them to return your call. I have called their national sales manager Michael
> Columbarto(?) 3 x's over 4 weeks and he fails to return my call. He made a
> promise and now will not honor it. Common decency would dictate a return
> call.
> 
> Their policy to only allow selected dealers sell certain models of printers
> and not others amounts to price fixing. I work with a vendor that I purchase
> all my computer needs from including Epson printers. Unfortunately, for some
> unknown reason they will not allow them to sell a particular model. They can
> sell the new Epson 7600, but not the 9600. Interestingly, many other vendors
> that sell out of state can activily advertise from their web sites to sell
> this printer - all at exactly the same price.
> 
> Michael Columbarto(?) is fortunate to have a product that is in high demand.
> In spite of Michael and Epson's terrible customer service their product will
> sell itself. They should beware that eventually their competitors will catch
> up with the technology and then we will see if their poor customer service
> will carry the product. Their fame will be short lived.
> 
> I ddn't start this string, but I'm glad to see I'm not alone.
> 
> --John
> 
> on 12/21/02 6:40 PM, Jerry Olson at jerryolson@... wrote:
> 
> > I tried to be funny, but droll at the same time.  But I'm calling them
> > Monday. I'm just a tad pissed off.
> >
> > (While although unpleasant, isn't as bad as being pissed on.
> >
> > Jerry
> >
> >
> >
> >
> > Lloyd O'Daniel wrote:
> >>
> >> Jerry,
> >>
> >> I'm wiping the tears away from my eyes from laughing at your post.
> >> Surely, it was tongue-in-cheek. Epson is a company that has rigged their
> >> printers with every technology short of an explosive device to blackmail
> >> customers into buying their outrageously priced inks in thimble-sized
> >> carts. Chips in carts to make life difficult and expensive for
> >> aftermarket ink providers, chips that read empty and shut down the
> >> printer when half full...the list goes on and on. And you are just now
> >> "seriously beginning to wonder about the ethics of Epson"?! That has to
> >> be the most pricelessly funny line I've read all year!
> >>
> >> Lloyd
> >>
> >> -----Original Message-----
> >> From: Jerry Olson [mailto:jerryolson@...]
> >> Sent: Saturday, December 21, 2002 1:26 PM
> >> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> >> Subject: [Digital BW] Epson ethics, has anyone else had this trouble?
> >>
> >> Jerry Olson wrote:
> >>>
> >>> I'm seriously beginning to wonder about the ethics of Epson.  I filled
> >>
> >>> in my rebate coupon, enclosed the receipt, with the date plainly on
> >>> the front, and the company name was at the top (Inkjet Goodies). Also
> >>> the UPC code from the box was there, the receipt was stapled to it.
> >>>
> >>> I just got the whole thing back and they said I hadn't included a
> >>> receipt with the date of purchase.  (I of course had).
> >>>
> >>> Now I'm wondering if I can get the whole thing back to them before the
> >>
> >>> rebate period runs out.  I think this is just a scam they use to try
> >>> and get out of paying the rebate.  This is the second time that epson
> >>> has pulled this on me.
> >>>
> >>> This time, I'll write a letter, circle the date, and insure-register
> >>> the package so someone will have to sign for it.
> >>>
> >>> Jerry
> >>>
> >>
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> Please visit the Group Homepage to check the Files, Bookmarks, Polls and other resources as they are often being updated. The page is at:
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