>
> Good luck calling Epson. Whatever you do, don't leave a message and expect
> them to return your call. I have called their national sales manager Michael
> Columbarto(?) 3 x's over 4 weeks and he fails to return my call. He made a
> promise and now will not honor it. Common decency would dictate a return
> call.
>
> Their policy to only allow selected dealers sell certain models of printers
> and not others amounts to price fixing. I work with a vendor that I purchase
> all my computer needs from including Epson printers. Unfortunately, for some
> unknown reason they will not allow them to sell a particular model. They can
> sell the new Epson 7600, but not the 9600. Interestingly, many other vendors
> that sell out of state can activily advertise from their web sites to sell
> this printer - all at exactly the same price.
>
> Michael Columbarto(?) is fortunate to have a product that is in high demand.
> In spite of Michael and Epson's terrible customer service their product will
> sell itself. They should beware that eventually their competitors will catch
> up with the technology and then we will see if their poor customer service
> will carry the product. Their fame will be short lived.
>
> I ddn't start this string, but I'm glad to see I'm not alone.
>
> --John
>
> on 12/21/02 6:40 PM, Jerry Olson at jerryolson@... wrote:
>
> > I tried to be funny, but droll at the same time. But I'm calling them
> > Monday. I'm just a tad pissed off.
> >
> > (While although unpleasant, isn't as bad as being pissed on.
> >
> > Jerry
> >
> >
> >
> >
> > Lloyd O'Daniel wrote:
> >>
> >> Jerry,
> >>
> >> I'm wiping the tears away from my eyes from laughing at your post.
> >> Surely, it was tongue-in-cheek. Epson is a company that has rigged their
> >> printers with every technology short of an explosive device to blackmail
> >> customers into buying their outrageously priced inks in thimble-sized
> >> carts. Chips in carts to make life difficult and expensive for
> >> aftermarket ink providers, chips that read empty and shut down the
> >> printer when half full...the list goes on and on. And you are just now
> >> "seriously beginning to wonder about the ethics of Epson"?! That has to
> >> be the most pricelessly funny line I've read all year!
> >>
> >> Lloyd
> >>
> >> -----Original Message-----
> >> From: Jerry Olson [mailto:jerryolson@...]
> >> Sent: Saturday, December 21, 2002 1:26 PM
> >> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> >> Subject: [Digital BW] Epson ethics, has anyone else had this trouble?
> >>
> >> Jerry Olson wrote:
> >>>
> >>> I'm seriously beginning to wonder about the ethics of Epson. I filled
> >>
> >>> in my rebate coupon, enclosed the receipt, with the date plainly on
> >>> the front, and the company name was at the top (Inkjet Goodies). Also
> >>> the UPC code from the box was there, the receipt was stapled to it.
> >>>
> >>> I just got the whole thing back and they said I hadn't included a
> >>> receipt with the date of purchase. (I of course had).
> >>>
> >>> Now I'm wondering if I can get the whole thing back to them before the
> >>
> >>> rebate period runs out. I think this is just a scam they use to try
> >>> and get out of paying the rebate. This is the second time that epson
> >>> has pulled this on me.
> >>>
> >>> This time, I'll write a letter, circle the date, and insure-register
> >>> the package so someone will have to sign for it.
> >>>
> >>> Jerry
> >>>
> >>
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