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Digital BW, The Print

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Message

Re: [Digital BW] Nozzle Clogs on 1280 With MIS VM Cartridges

2003-03-05 by Steven Karafyllakis

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "jim hayes" 
<jimhayes@f...> wrote:
> I don't recommend this at all. You have to deal with people that 
know
> far less than most experienced users I'm afraid, but they're 
programed
> to stop you in your tracks if you admit 3rd party to them. I even 
had
> a tech when I called about my 2200 keep insisting he wasn't going 
to
> help me because I was using 3rd party inks. I had to explain to him
> twice that Ultrachrome inks WERE Epson inks!!!
> 
> Then he refused to help me because I admitted I used Somerset 
instead
> of the Epson version (velvet)paper. Non standard 3rd party paper, 
um...
> 
> Other techs have been far more reasonable and knowledgable. But 
don't
> count on it.
> Jim H.

I'm with Jim on this; if you still have the OEM carts, put them back 
in. Print a few pages of scrap, do a couple of cleaning cycles, and 
send it back. Regardless of what the legal beagles say, any low 
level employee could give you a hard time wether it's company policy 
or not.

Steve K
> 
> 
> 
> 
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Ed Mathews"
> <ed@l...> wrote:
> > > -----Original Message-----
> > > From: Tom Husband [mailto:thusband@s...] 
> > <snip>
> > > If it is the printer will Epson honor the warrantee 
> > > even if it's someone else's ink?  I've heard both yay and nay 
on 
> > > this. 
> > 
> > I'm sure I'm just days from finding this out myself firsthand.  
I'm
> > going to be honest with them, and I expect them to do the right 
thing.
> > If they keep track of their calls, they'll see I already called 
once,
> > just two days after receiving the printer.  I'll let everyone 
know what
> > the outcome is.
> > 
> > > Beautiful images on your site by the way!
> > 
> > :)  Thank you.
> > 
> > Ed
> > http://lightandsilver.com

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