Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Alan Zinn" 
<AZinn@n...> wrote:
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Keith R." 
> <kjrslr@e...> wrote:
> > Richard,
> > 
> > I know you can't call MIS, but try to get them an e-mail. I know 
> they 
> > don't have a good response time to e-mails, but given the fact 
you 
> > are on the other side of the globe, and calling is out of the 
> > question, maybe, just maybe, they may give you an answer. I'm 
sure 
> > you'll can get what you need.By the way, the shot in the opening 
to 
> > your web site is really quite good!
> > 
> > KeithR
> > 
> Guys,
> 
> Not true - the MIS phone sales people are very good at sorting out 
> ordering problems and if they don't know a tech answer they make 
sure 
> someone gets back to you. 
> 
> AZ

Alan,

I have called MIS and have been handled very well by their staff. No 
problems from me, but Richard is in NEW ZEALAND(on the other side of 
the world), not a very easy phone call to make. Mis phone service is 
great, but for the multitudes of their customers that reside outside 
the US, and rely on the internet for for supplies, they realy need to 
be alot more diligent to the email support. If you look at Richard's 
site, you'll see that he has a medical condition, and I'm guessing 
limited in what he can afford to do. To call half way round the globe 
to ask a question, I assume, would get to be rather expensive. MIS 
provides an email address for people to ask these questions. This has 
been an ongoing problem with them. I, and others, have sent emails, 
only to never get an answer. I do love their inks, and will continue 
to do business with them, but have resigned myself to the fact that 
they don't look and/or respond to email. Others have no choice, and 
that is business lost.

KeithR