Digital BW, The Print

MIS is a small company making some innovative ink jet products. Which
is a nice way of saying their QC is certainly not what you see from a
Oriental mega-manufacturer.

In return you get some great products unmatched by the printer
manufacturers and some very friendly helpful people to talk to when
you have problems. They probably will not call you back first thing in
the morning. but you can call them back.

I use only their inks and carts and I'm far from famous or well known.
But since I am a regular customer they recognize me and just tell me
to throw the defective product away and they ship a replacement
immediately. I think their customer service is absolutely first class.
You're not just one of ten million customers like you are to Epson.

But, their website has the answers to 99% of the questions one could
ask. If you're asking the other 1%, they'll spend as much time as it
takes to solve your problem. But if you're taking up the time of one
of the three employees with a problem you could have easily solved by
just checking their website, they may just point you there so they can
go back to work.

Bob Michaels

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "michael332720"
<mbradtke@j...> wrote:
> 
> Have any of you good folks who use MIS inks run into Quality control 
> issues? 
> I have just started to use them and was getting some great results in 
> with my Epson 2000P. I am using their pre filed cartridges of the 
> UTFSN ink set. When they work I get a very nice neutral toned B&W 
> print. They really look good. But I just got my second bad ink 
> cartridge from them. The first one leaked and was unrecognizable to 
> my printer. So I got in touch with there customer service dept and 
> they said ship it back and we will send you a new one. Well ok but 
> then I am out the cost of shipping it back. Well the six bucks would 
> not break my bank so I did. In the mean time I ordered a second 
> cartridge of the five shades of gray to replace my color cartridge. 
> Well I put it in my printer and I am told that the cartridge is 
> empty. At this point I am a very unhappy camper. 
> 
> I called a friend who refills her ink cartridges and get her to bring 
> me her chip resetter. Well I reset the chip and put it back into my 
> printer. It still says that it is empty. I can put my Epson ink back 
> in and the printer is happy. 
> 
> And of course all this happens after MIS is closed for the day. So I 
> left them a message and I hope to hear back from them first thing in 
> the morning. 
> 
> So my question is have any of you had these same problems or is it 
> just a run of bad luck. I bought a new hard drive on Wednesday and it 
> was bad?Go figure. 
> 
> Thanks for any input you good folks might be able to give me. 
> 
> Michael