Digital BW, The Print

Thanks Bob
I will take a look.
--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Bob Michaels" 
<bob@b...> wrote:
> 
> MIS is a small company making some innovative ink jet products. 
Which
> is a nice way of saying their QC is certainly not what you see from 
a
> Oriental mega-manufacturer.
> 
> In return you get some great products unmatched by the printer
> manufacturers and some very friendly helpful people to talk to when
> you have problems. They probably will not call you back first thing 
in
> the morning. but you can call them back.
> 
> I use only their inks and carts and I'm far from famous or well 
known.
> But since I am a regular customer they recognize me and just tell me
> to throw the defective product away and they ship a replacement
> immediately. I think their customer service is absolutely first 
class.
> You're not just one of ten million customers like you are to Epson.
> 
> But, their website has the answers to 99% of the questions one could
> ask. If you're asking the other 1%, they'll spend as much time as it
> takes to solve your problem. But if you're taking up the time of one
> of the three employees with a problem you could have easily solved 
by
> just checking their website, they may just point you there so they 
can
> go back to work.
> 
> Bob Michaels
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "michael332720"
> <mbradtke@j...> wrote:
> > 
> > Have any of you good folks who use MIS inks run into Quality 
control 
> > issues? 
> > I have just started to use them and was getting some great 
results in 
> > with my Epson 2000P. I am using their pre filed cartridges of the 
> > UTFSN ink set. When they work I get a very nice neutral toned B&W 
> > print. They really look good. But I just got my second bad ink 
> > cartridge from them. The first one leaked and was unrecognizable 
to 
> > my printer. So I got in touch with there customer service dept 
and 
> > they said ship it back and we will send you a new one. Well ok 
but 
> > then I am out the cost of shipping it back. Well the six bucks 
would 
> > not break my bank so I did. In the mean time I ordered a second 
> > cartridge of the five shades of gray to replace my color 
cartridge. 
> > Well I put it in my printer and I am told that the cartridge is 
> > empty. At this point I am a very unhappy camper. 
> > 
> > I called a friend who refills her ink cartridges and get her to 
bring 
> > me her chip resetter. Well I reset the chip and put it back into 
my 
> > printer. It still says that it is empty. I can put my Epson ink 
back 
> > in and the printer is happy. 
> > 
> > And of course all this happens after MIS is closed for the day. 
So I 
> > left them a message and I hope to hear back from them first thing 
in 
> > the morning. 
> > 
> > So my question is have any of you had these same problems or is 
it 
> > just a run of bad luck. I bought a new hard drive on Wednesday 
and it 
> > was bad?Go figure. 
> > 
> > Thanks for any input you good folks might be able to give me. 
> > 
> > Michael