Digital BW, The Print

I love their inks, but unfortunately,  2 out of the three times I ordered
sets of ink, 1 or 2 of the inks were the wrong color,- I also got the bad
LM.  I ended up wasting a tremendous amount of time trying to track it down-
it does not appear that they do densitometer tests of the ink batches to
verify tone.  I regret to say that I would be very hesitant to order again.
This is something they absolutely need to fix.

Regards,

Bill Morse
Digital Eye Editions
450 Harrison Ave. Studio 227
Boston, MA 02118
(617) 429-3298

http://digitaleyeeditions.com



on 2/18/05 9:16 AM, jzall wrote:

> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Bob Michaels"
> <bob@b...> wrote:
>> > In return you get some great products unmatched by the printer
>> > manufacturers and some very friendly helpful people to talk to when
>> > you have problems.
> 
> I'm glad that they're friendly and helpful in fixing problems (once
> you get their attention), but it would be much better if there weren't
> so many problems.
> 
> When I had a leaky cart, they replaced it (after I asked a couple of
> times). Now I'm finding that they filled a UT2 cart with LM that's
> darker than it should be. This is apparently not an isolated mistake.
> I've followed their problem resolution procedures, but I haven't got
> any more than an automated receipt acknowledgement.
> 
> Jim Zall
> 
> 
> 
> 
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