Digital BW, The Print

Hi Kevin,

Who was the supplier? If they are based in the UK they should know better --
the Sale of Goods Act states that if they supply you with defective goods then
you are entitled to a cash refund. Unfortunately some suppliers prefer to
argue in the hope that the problem will go away. I had this with a major
computer supplier and ended up having to send emails to directors in the US
and the head of legal in the UK in order to get results. However, you are
fully entitled to give your 2100 back to whoever sold it to you (the retailer,
not Epson) and get a full refund. There is plenty of info on the Office of
Fair Trading website that you can quote at the supplier: www.oft.gov.uk

HTH

-= mike =-

-----Original Message-----
From: DigitalBlackandWhiteThePrint@yahoogroups.com
[mailto:DigitalBlackandWhiteThePrint@yahoogroups.com] On Behalf Of Kevin Bell
Sent: 25 May 2005 18:41
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: [Digital BW] The Epson R1800 is the replacement for the 2100/2200

I thought the group may be interested in my resent experience with Epson
Customer services in the UK regarding the replacement for the 2100 printer:

On reading the recommendations on this forum I purchased a new Epson 2100
which was faulty when delivered. The supplier was insistent that I should not
return it but to arrange to have a new replacement sent direct from Epson. The
printer was taken to an Epson Express Centre for replacement. Three weeks
passed before I was contacted by Epson and was informed that the 2100 is no
longer being made, I was offered an R1800 instead. I pointed out that this was
a less expensive printer and that according to a much respected user group,
the R1800 is not a like for like replacement for the 2100. Epson insisted that
the R1800 was the replacement for the 2100 and will not move on their
replacement offer. I offered to pay the difference between the 2100 and the
2400 but they would not budge. I assumed that the 2400 was the replacement for
the 2100 from the posts on this forum but Epson say no, the R1800 replaces the
2200.

I would be interested to hear from anyone in the group who has any thoughts
this.

Regards, Kev Bell

==============================================================================
This message is for the sole use of the intended recipient. If you received 
this message in error please delete it and notify us. If this message was 
misdirected, Credit Suisse, its subsidiaries and affiliates (CS) do not 
waive any confidentiality or privilege. CS retains and monitors electronic 
communications sent through its network. Instructions transmitted over this
system are not binding on CS until they are confirmed by us. Message 
transmission is not guaranteed to be secure. 
==============================================================================