Digital BW, The Print

Like Clayton & others, I have found MIS customer service to be 1st
class in every way. Yes, they are a small company and yes they
sometimes make mistakes. But they always stand up and make things
right. Not only do they have some unique products, their service is
something like that existing many decades ago when you dealt with real
people who cared rather than the modern era. After you deal with them
for a while, you come to appreciate them. I could go on and on about
things they have done for me. 

Bob Michaels

 --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Clayton Jones"
<cj@c...> wrote:
> Hello Raphael,
> 
> Sorry to hear about the problems, they certainly should not have
> happened and that sort of thing is very frustrating.  I am not trying
> to  excuse or justify what happened, but after having dealt with MIS
> for several years now my take on it is that they are a small company
> trying to keep up with a rapidly changing industry.  I suspect the
> work load there is high and there are bound to be mistakes on
> occasion.
> 
> I too have had a few botched orders over the years, but the service
> over all has been excellent+ and friendly.  On several occasions I've
> had to return things because of my mistake or changed circumstances,
> and they have never refused or argued with me or challenged anything.
> 
> So my response is to not judge too harshly and give them a chance. 
> Many of their products are very popular, considered to be the best,
> and not available anywhere else.  MIS is a valuable resource and
> lifeline for many of us.  They are friends, not opponents.  They are
> on the good side of The Force, not the dark side <g>.
> 
> Regards,
> Clayton
> 
> 
> Info on black and white digital printing at    
> http://www.cjcom.net/digiprnarts.htm