Digital BW, The Print

Sounds like a real bum rap.  When I bought my EyeOne Photo (with the newly
enhanced spectrophotometer) at this time last year, they said that the
digital camera profiling and profile editing modules would follow mid this
year, which they did.  But when I found out that you needed the Digital
Colorchecker SG to do the camera profiling I complained.  They immediately
sent me the Colorchecker, worth a couple of hundred bucks.  So I effectively
have the EyeOne Photo SG package.  They've always answered my tech questions
promptly and when I asked where my $400 PM5 voucher was I got that within a
couple of hours.  I always ask questions via the help centre (quoting the
serial number of my spectro):

http://www.gretagmacbeth.com/index/support/helpcenter.htm


> From: Greg <dfaprinting@...>
> Reply-To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Date: Fri, 09 Dec 2005 17:20:40 -0000
> To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Subject: Re: [Digital BW] i1 Match 3.4
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, Steve Kale
> <stevekale@b...> wrote:
>> 
>> Have you registered your equipment?
> 
> That's part of the problem, the stupid web interface won't let me!
> After selecting the i1 it wants you to select a package, but that
> selection area is always BLANK. I can fill in all the other info, but
> it will not take it.
> 
> Also when I had some rather significant and intelligent questions
> before I bought my Design, I did not get an answer to any questions. In
> fact the regional sales rep should hope that I never meet him at a
> show...
> 
> Then when I did buy it, in February/March 2005, I expected to be
> getting the RevB spectro that was shipping with everything else. But
> that would be wrong too, I got the old RevA hardware.
> 
> The overall experience has been bad. The hardware seems to work, but
> I'm pretty sure that if/when I need service, I'll be out in the cold
> since I can't get a reply from them. I did get the notice about 50% off
> PMP, and I'm sure I'll get the next email for the next deal.