Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@y..., "tomoc" <tomoc@y...> wrote:


their website has many many suggestions 
> for dealing with problems (but that also brings up the question as 
to 
> why they need so many solutions) but none of them worked for 
> me...should I have asked for a refund on my inks and piezo 
software? 

GOOD LUCK.


> Maybe... But I found another solution...namely using a different 
> inkset. Have I now given up the right to any support from Cone? I'd 
> like to think not. 

GOOD LUCK.

I still buy the upgrades to the software, I still 
> buy quite a lot of paper from him...I will certainly be trying his 
> new inks and new version of the software...maybe I won't get the 
same 
> (nor have I ever asked for it) level of service as someone who is 
> able to use the piezo inks, but surely even this amount of 
patronage 
> entitles me to SOME support...

GOOD LUCK.

> Just another POV.
> 
> Tom O'Connell
 
 
Seriously Tom, I would be very interested to see how those people 
will treat you at this point. I have found them to be arrogant and 
surprisingly disinterested in the concerns of their customers and 
potential customers. Please keep us abreast of developments.

Tim T.