Digital BW, The Print

Paul Butzi has an essay on his experience with HP support at: 
http://photomusings.wordpress.com/ You'll have to scroll down to HP 
Support woes. Make sure to read the follow-up in a more recent posting.

My reason for mentioning this is that we need to be careful about 
knee-jerk reactions to having an issue with a specific brand. I'm not a 
fan of Epson's recent strategy, but I expect that the others would do 
exactly the same thing if they could.