Digital BW, The Print

Greetings piezographers (color and bw),

I have a friend who has been hired by Epson to evaluate and possibly 
recommend changes to their website.  Her specialty is GUI consulting - 
she is not a photographer, printer or computer guru. When I told her 
about these lists that I belong too (a dedicated lurker) and how we are 
huge Epson consumers and merciless critics, she got very excited at the 
prospect of feedback from hard core consumers. I will point her to this 
thread so she can be submerged in our world...

Basically: what do you like about Epson's current web site, what don't 
you like, what would you like to see???

Below are the UNEDITED questions my friend gave me as a guidline... you 
can answer them in order or you can free associate...

Thanks for responding. This is totally unofficial, by the way, but your 
suggestions & critiques will help to improve their website.

Daniel Smith
     ---   ---   ---   ---   ---   ---   ---

EPSON WEBSITE EVALUATION:

1.  Have you used the previous version of the Epson website (you 
probably know better the dates) as well as the current one ? If  yes, 
answer the following. If no, skip to Question 4.

2.  Do you like the current website better than the former Epson 
website? Yes, No, Why?

3.  Is the Navigation on the current website, better?  Yes, No, Why?

4.  Is the information content and layout better on the current website 
than the old one?  Yes  No, Why? (please speak to what is missing, and 
what could improve it in your opinion)

5.  Is the terminology of the current website easy to understand?
Yes, No  If No, what terms do you not like, and what would you change 
them to?
                         ________

6.  Is there anything else you would change on the current website?

7.  Is there anything you especially like on the current website?

I should have added my $.02 in the original post.

I told my friend that I find the site to be very easy to navigate, more 
so than the previous site, and that finding products, downloads, and 
even trouble shooting is pretty easy.

However, I would like to see:
1) Better paper descriptions with more information and reference to 
name changes (such as the enhanced matte noting that it used to be 
EAM). I showed her the paper descriptions on the Media Street site.
2) An area to troubleshoot RIP issues. I know there is the Fiery site, 
but that is not the greatest site when it comes to troubleshooting. 
And, these $2000+ RIPs do have the Epson Logo on them!

Dan Smith

--- In Epson9000@y..., "bigheadbloggs" <daniel@s...> wrote:

> Greetings piezographers (color and bw),
> 
> I have a friend who has been hired by Epson to evaluate and possibly 
> recommend changes to their website.  Her specialty is GUI consulting - 
> she is not a photographer, printer or computer guru. When I told her 
> about these lists that I belong too (a dedicated lurker) and how we are 
> huge Epson consumers and merciless critics, she got very excited at the 
> prospect of feedback from hard core consumers. I will point her to this 
> thread so she can be submerged in our world...
> 
> Basically: what do you like about Epson's current web site, what don't 
> you like, what would you like to see???
> 
> Below are the UNEDITED questions my friend gave me as a guidline... you 
> can answer them in order or you can free associate...
> 
> Thanks for responding. This is totally unofficial, by the way, but your 
> suggestions & critiques will help to improve their website.
> 
> Daniel Smith
>      ---   ---   ---   ---   ---   ---   ---
> 
> EPSON WEBSITE EVALUATION:
> 
> 1.  Have you used the previous version of the Epson website (you 
> probably know better the dates) as well as the current one ? If  yes, 
> answer the following. If no, skip to Question 4.
> 
> 2.  Do you like the current website better than the former Epson 
> website? Yes, No, Why?
> 
> 3.  Is the Navigation on the current website, better?  Yes, No, Why?
> 
> 4.  Is the information content and layout better on the current website 
> than the old one?  Yes  No, Why? (please speak to what is missing, and 
> what could improve it in your opinion)
> 
> 5.  Is the terminology of the current website easy to understand?
> Yes, No  If No, what terms do you not like, and what would you change 
> them to?
>                          ________
> 
> 6.  Is there anything else you would change on the current website?
> 
> 7.  Is there anything you especially like on the current website?