Digital BW, The Print

Dear Mr. Shire,

Your request for information regarding the non-availability of EPSON
GrayBalancer software has been referred to Customer Relations for
response.

Epson products often differ from country to country and each country
puts a great deal of effort into choosing which products and features
will serve their customers' needs the best.  We used a group of
highly-respected professional photographers to beta test the EPSON
Stylus Photo 2200 and the GrayBalancer utility.  The feedback that we
received helped us determine that this wasn't a feature that would
benefit our customers.

We found that the GrayBalancer software application severely limits the
number of paper choices for the printer and interferes with professional
color management solutions commonly used by our customers.  We believe
that the benefits  of the GrayBalancer software application can be
better achieved with Adobe PhotoShop and customer ICC profiles for the
printer. The combination of Adobe PhotoShop and ICC profiles is a
powerful and flexible solution that meets the needs of our customers
without the limitations of the GrayBalancer application.

With the latest driver, print engine and ink technology introduced this
past year, Epson has solved ALL of the reasons why EPSON GrayBalancer
was initially developed.  Epson America is not planning to make the
GrayBalancer available with our printers or via download.

I hope this information is of use to you. If you have any further
questions, or concerns, please do not hesitate to contact me.

Sincerely,

Margaret Caldwell
Epson America, Inc.
Customer Relations
(800) 533-3731