Digital BW, The Print

Truman,

Sorry to hear of your issues with PWP. I, too, have owned and used PWP since 3.1. IMO, creating masks is much easier and more efficient in PWP than in PS.

To the point of your post... Sounds like some sort of screw up with the service that handles dl-c's online ordering. All my dealings with Digital Light & Color have been via online transactions and I've never had a problem. I know this isn't much help to you, though! Also, I have always found Jonathan to be very responsive to e-mails sent to his support address; support@.... There must be something going on with him or the company. I would suggest, maybe, contacting the online ordering service. Don't have that info at my fingertips at the moment, but if you need it and you think it may help e-mail me off-list and I'll dig up the info.

Good luck.

Alan Huntley

> 
> From: Truman Prevatt <tprevatt@...>
> Date: 2003/10/17 Fri AM 09:40:41 EDT
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: [Digital BW] Picture Window Pro
> 
> While maybe a bit off topic, I need some feedback.
> 
> I just bought a copy of Picture Window Pro 3.5. The drill is you 
> download it and as demo and when you buy it they send you a "key" that 
> turns the demo copy into a real copy. I also bought the CD. I never 
> recieved the key.
> 
> When the CD came I thought I would just install it and be up and going, 
> but it also requires the "key."  I have contacted them by Email and left 
> a message last week. Today I call and the phone rings once and goes 
> busy. Has something happened to the company, are they still in business? 
> Anyone know how I can get the off dead center?
> 
> I've used PWPro 3.1 and liked it. It is more intutive and easier to use 
> than Photoshop. But I sure don't like their lack of support. Anyone have 
> any suggestions.
> 
> Truman
> 
> 
> 
> 
> 
> Please visit the Group Homepage to check the Files, Bookmarks, Polls and other resources as they are often being updated. The page is at:
> 
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> 
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> 
> 
>  
> 
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> 
> 
>

I've always liked the product and it almost seems there is an issue with 
the company. The strange thing is the CD arrived at the end of last week 
and it appears to have been sent by DL&C. I'm going to keep trying.

Thanks
Truman

Alan.Huntley@... wrote:

> Truman,
>
> Sorry to hear of your issues with PWP. I, too, have owned and used PWP 
> since 3.1. IMO, creating masks is much easier and more efficient in 
> PWP than in PS.
>
> To the point of your post... Sounds like some sort of screw up with 
> the service that handles dl-c's online ordering. All my dealings with 
> Digital Light & Color have been via online transactions and I've never 
> had a problem. I know this isn't much help to you, though! Also, I 
> have always found Jonathan to be very responsive to e-mails sent to 
> his support address; support@.... There must be something going 
> on with him or the company. I would suggest, maybe, contacting the 
> online ordering service. Don't have that info at my fingertips at the 
> moment, but if you need it and you think it may help e-mail me 
> off-list and I'll dig up the info.
>
> Good luck.
>
> Alan Huntley
>
> >
> > From: Truman Prevatt <tprevatt@...>
> > Date: 2003/10/17 Fri AM 09:40:41 EDT
> > To: DigitalBlackandWhiteThePrint@yahoogroups.com
> > Subject: [Digital BW] Picture Window Pro
> >
> > While maybe a bit off topic, I need some feedback.
> >
> > I just bought a copy of Picture Window Pro 3.5. The drill is you
> > download it and as demo and when you buy it they send you a "key" that
> > turns the demo copy into a real copy. I also bought the CD. I never
> > recieved the key.
> >
> > When the CD came I thought I would just install it and be up and going,
> > but it also requires the "key."  I have contacted them by Email and 
> left
> > a message last week. Today I call and the phone rings once and goes
> > busy. Has something happened to the company, are they still in 
> business?
> > Anyone know how I can get the off dead center?
> >
> > I've used PWPro 3.1 and liked it. It is more intutive and easier to use
> > than Photoshop. But I sure don't like their lack of support. Anyone 
> have
> > any suggestions.
> >
> > Truman
> >
> >
> >
> >
> >
> > Please visit the Group Homepage to check the Files, Bookmarks, Polls 
> and other resources as they are often being updated. The page is at:
> >
> > http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> >
> > If you wish to receive no emails or just a daily digest, or you wish 
> to unsubscribe, please edit your Membership preferences by visiting 
> this same page.
> >
> > Please follow these basic guidelines:
> > - Include your full name with your message.
> > - Include the address of your website, if you have one.
> > - As threads develop, trim off excess portions of earlier messages 
> to keep them short.
> > - As the topic of a thread changes remember to change the subject 
> header.
> > - Good manners are required at all time. No personal attacks or flames
> > - Complete your Yahoo profile.
> > - Before posting a question, search the message archives and the 
> various resources on the homepage.
> >
> >
> > 
> >
> > Your use of Yahoo! Groups is subject to 
> http://docs.yahoo.com/info/terms/
> >
> >
> >
>
>
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>
>
> Please visit the Group Homepage to check the Files, Bookmarks, Polls 
> and other resources as they are often being updated. The page is at:
>
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
>
> If you wish to receive no emails or just a daily digest, or you wish 
> to unsubscribe, please edit your Membership preferences by visiting 
> this same page.
>
> Please follow these basic guidelines:
> - Include your full name with your message.
> - Include the address of your website, if you have one.
> - As threads develop, trim off excess portions of earlier messages to 
> keep them short.
> - As the topic of a thread changes remember to change the subject header.
> - Good manners are required at all time. No personal attacks or flames
> - Complete your Yahoo profile.
> - Before posting a question, search the message archives and the 
> various resources on the homepage.
>
>
>
>
> Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service 
> <http://docs.yahoo.com/info/terms/>.



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