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Help!: 3800 only prints left quarter of the page

Help!: 3800 only prints left quarter of the page

2008-09-08 by Igor Wesdorp

The whole day I've been trying to solve a problem with the 3800 that
suddenly occured and wasn't there before (and drives me insane): when
I print, only the left quarter of the page (orientation Portrait) is
being printed. The rest of the paper remains blank, with a very sharp
border between the printed and the blank parts of the sheet.

Now the strange thing: this happens on Photo Rag. But when I print in
exactly the same way (changing NOTHING in the settings or whatever)
but insert a sheet of thin ordinary photocopy paper, it prints as it
should! I've tested it repeatedly and it is the same every time:
photocopy paper works fine, Photo Rag leaves the rightside 3/4 of the
paper blank.

Can someone please tell me what is happening here?

Thanks,

Igor

Re: [Digital BW] Help!: 3800 only prints left quarter of the page

2008-09-09 by Ernst Dinkla

Igor Wesdorp wrote:
> The whole day I've been trying to solve a problem with the 3800 that
> suddenly occured and wasn't there before (and drives me insane): when
> I print, only the left quarter of the page (orientation Portrait) is
> being printed. The rest of the paper remains blank, with a very sharp
> border between the printed and the blank parts of the sheet.
> 
> Now the strange thing: this happens on Photo Rag. But when I print in
> exactly the same way (changing NOTHING in the settings or whatever)
> but insert a sheet of thin ordinary photocopy paper, it prints as it
> should! I've tested it repeatedly and it is the same every time:
> photocopy paper works fine, Photo Rag leaves the rightside 3/4 of the
> paper blank.
> 
> Can someone please tell me what is happening here?
> 
> Thanks,
> 
> Igor
> 
> 
> 

Igor,

Weird !! in the first place.

My best guess is something with the paper sensor located on 
the head carriage and/or the auto check for paper thickness. 
The printer reports a smaller sheet to the driver than 
inserted. Other test would be similar paper as thick or 
thicker + feeding the Photorag at 90% if it is grain 
related. Either a loose electric connection of the paper 
sensor or deflection of the paper sensor light path because 
the sensor itself isn't fixed rigid enough or at a small 
angle instead of loodrecht :-).  Then there is the less 
likely chance the coding strip or whatever method they use 
on the 3800 isn't reading the position of the head carriage 
correctly: filth on the strip, or coding sensor dislocated 
to the strip when thicker paper is going through the 
printer. The 9000 model had similar problems with the coding 
strip.

Epson's problem now I think.

-- 
Met vriendelijke groeten, Ernst


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