Suddenly Cannot Open any Image Files
2017-05-30 by robtmckay@...
I have been using QTR with great success for the last year or two and it's always worked great for me. But since yesterday I have been experiencing an odd problem - suddenly I cannot open any of my Image Files. I'm running Windows 7 professional 64 bit on a fairly powerful PC and have been using QTR version 2.7.0.0. I hadn't used QTR in a month or two and a couple days ago I opened the program to print several new images. Program opened fine and I clicked on File > Select Image. The "Open an Image" window came up but when I tried to select my image file, the program froze up and become non-responsive for a minute or so. Eventually I got a message box that says ""Quadtone RIP Front End is not responding." Repeated attempts to open image files yielded the same (non) results. The main interface seems to be working fine - I'm able to see and adjust all my drop-downs for paper preferences, curves, advanced adjustments, etc - it's only after I try to select an image and that window opens that everything freezes up. The "Open an Image" window is completely non-responsive - the folder I have always designated for my QTR images shows in the drop-down menu, but clicking on the dropdown does nothing. And even though the dropdown lists that folder, none of the images that are in the folder (all of which I have printed via QRT before) are showing up - the space is blank. I've searched the past postings of this group but couldn't find anything referencing a similar problem. So far I've tried all these remedies, to no avail: 1) Closed QTR and Rebooted Computer 2) Downloaded and installed version 2.7.6 of QTR for Windows 3) Deleted both my original 2.7.0.0 and new 2.7.6 versions of QTR - then once again downloaded version 2.7.6 I'm a little reluctant to try a Windows "System Restore" to an earlier date, but right now I cannot think of anything else to try. Any help would be much appreciated. Thanks, Rob McKay