I have been having a similar problem since upgrading first to
the beta 1.1 version of the software and now to the full-fledged 1.11. My
spectro doesn't work. At the "white calibration" prompt, when I try to
read the white tile I get a "your spectro does not seem to be working
correctly. Please check your connections ..." error message.
No rebooting or removing/reloading the program has
helped.
I have been in touch with Colorvision tech support for two
weeks over the problem. They kindly sent me a new spectro, but that did
not change anything. My subsequent requests for help have so far gone
unanswered, and I need to resolve this problem because I am desperately
trying to complete a profile so I can finish printing photos for an
upcoming exhibit.
My USB ports seem to be working fine (my other devices,
including a wireless keyboard/mouse and a Gretagmacbeth Eye-One both work fine
through them). And, as I said, PrintFix Pro was working
flawlessly until I upgraded.
Has anyone had a similar experience? I'm desperate
to resolve this within the next day or two.
Robert Ausura