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Spectro won't re-read patches properly without reboot...

Spectro won't re-read patches properly without reboot...

2006-07-02 by bmarcy1

I'm running XP Pro SP2, PFP 1.11 and started by profiling Hahnemuhle
Photo Rag on my r2400.


I've done both 729/225 patch readings and in both sessions going back
to re-read mistakes during the session has caused the reading to
suddenly go very light and off color (cool). Once in this state, all
further readings are identical. I've tried the following without success:

Recalibrate the spectro
Close & reopen PFP
Remove v1.11 & install v1.0
disconnect/reconnect the spectro at the USB port
remove/re-install driver

the only solution seems to be to close and reboot XP. 

I've not nailed down exactly where it goes south... seems after X
number of readings (perhaps 100 or more) on a new session. It's going
to take a lot more time & reading sessions to narrow it down.

Other than this major irritant, the corrected profiles so far are
excellent. Any reports of something like this before, or am I unique
(grin)

Sincerely,

Bob Marcy
Professional Photography Program
Dawson College
Montreal, Qc.

<http://photo.dawsoncollege.qc.ca>

Re: [colorvision_group] Spectro won't re-read patches properly without reboot...

2006-07-03 by David Miller

>I'm running XP Pro SP2, PFP 1.11 and started by profiling Hahnemuhle
>Photo Rag on my r2400.
>
>I've done both 729/225 patch readings and in both sessions going back
>to re-read mistakes during the session has caused the reading to
>suddenly go very light and off color (cool). Once in this state, all
>further readings are identical.

Identical, meaning: no matter what patch you try to measure, you get the
same (or roughly the same) numbers out of it...? (Just making sure)

Obviously: something's wrong here.

>I've tried the following without success:
>
>Recalibrate the spectro

That was definitely the right thing to try first.

>Close & reopen PFP
>Remove v1.11 & install v1.0

Good idea, but no. I wouldn't go back to 1.0, it shouldn't help.

>disconnect/reconnect the spectro at the USB port

Also a good idea to try (not that this should be necessary)

>remove/re-install driver

Good idea, again. Removing a USB driver in Windows is a terrible thing
to attempt. It's almost impossible to get all of the "hooks" out of the
registry.

The driver that the 1.1.1 installer puts in is named starting with
"dcsc" (rather than starting with "cm3", as in the 1.0 software), and is
a driver that is "signed" by Microsoft.

>
>the only solution seems to be to close and reboot XP.

And after you did that: it came up and started measuring correctly again?

>I've not nailed down exactly where it goes south... seems after X
>number of readings (perhaps 100 or more) on a new session. It's going
>to take a lot more time & reading sessions to narrow it down.

Hmmmm..........

Try this:

Start a new PFP session, and instead of measuring the target, go into the
Tools menu; calibrate it there; and just start taking measurements; leave
it on the same patch and just keep measuring by pressing the Enter key, so
you can (fairly quickly) get through a lot of measurements without worrying
about moving the spectro or paying much attention. Does it fail, if you run
it this way? (Maybe set the Measure command to write the measurements to a file
and then you can see, if it fails, how many measurements it took to get there
from the start of the sequence).

We haven't heard of this before, as far as I know.

We'll do some similar tests to try to replicate this; it just hasn't been
reported by anyone else to date.

>Other than this major irritant,

(I certainly understand that; we'll be on this first thing on Wednesday,
after the holiday, and I'll spend some time looking at it myself tonight, to
see if I can at least repeat this, or (hopefully) not).

>the corrected profiles so far are
>excellent. Any reports of something like this before, or am I unique
>(grin)

(see above: so far, you seem to be unique, and that, in this case, is a
good thing...:-)

Don't worry: whatever's going on here, we'll figure it out and fix it for
you.


Best regards,


-- 
David Miller
Senior Software Developer, Digital Color Solutions
ColorVision

Re: Spectro won't re-read patches properly without reboot...

2006-07-04 by robert@robertwriting.com

I have been having a similar problem since upgrading first to the beta 1.1 version of the software and now to the full-fledged 1.11. My spectro doesn't work. At the "white calibration" prompt, when I try to read the white tile I get a "your spectro does not seem to be working correctly. Please check your connections ..." error message.
No rebooting or removing/reloading the program has helped.
I have been in touch with Colorvision tech support for two weeks over the problem. They kindly sent me a new spectro, but that did not change anything. My subsequent requests for help have so far gone unanswered, and I need to resolve this problem because I am desperately trying to complete a profile so I can finish printing photos for an upcoming exhibit.
My USB ports seem to be working fine (my other devices, including a wireless keyboard/mouse and a Gretagmacbeth Eye-One both work fine through them). And, as I said, PrintFix Pro was working flawlessly until I upgraded.
Has anyone had a similar experience? I'm desperate to resolve this within the next day or two.
Robert Ausura

Re: Spectro won't re-read patches properly without reboot...

2006-07-06 by bmarcy1

Sorry to be late in replying, but yes I mean't that after a certain
point all the readings are identical.

Unfortunately (or not) I have not been able to get the spectro into
that state again. I did as you suggested and took over 425 readings of
the same patch and then did other readings but all was well.

Hopefully it was a one time glitch. I'm off for several days to cover
the Hydroplane regatta in Valleyfield and will do some more profiling
work when I return.

Thanks for responding.

Bob Marcy
Professional Photography Program
Dawson College
Montreal, Quebec


--- In colorvision_group@yahoogroups.com, David Miller <dm2363@...> wrote:
>
> >I'm running XP Pro SP2, PFP 1.11 and started by profiling Hahnemuhle
> >Photo Rag on my r2400.
> >
> >I've done both 729/225 patch readings and in both sessions going back
> >to re-read mistakes during the session has caused the reading to
> >suddenly go very light and off color (cool). Once in this state, all
> >further readings are identical.
> 
> Identical, meaning: no matter what patch you try to measure, you get the
> same (or roughly the same) numbers out of it...? (Just making sure)
> 
> Obviously: something's wrong here.
> 
> >I've tried the following without success:
> >
> >Recalibrate the spectro
> 
> That was definitely the right thing to try first.
> 
> >Close & reopen PFP
> >Remove v1.11 & install v1.0
> 
> Good idea, but no. I wouldn't go back to 1.0, it shouldn't help.
> 
> >disconnect/reconnect the spectro at the USB port
> 
> Also a good idea to try (not that this should be necessary)
> 
> >remove/re-install driver
> 
> Good idea, again. Removing a USB driver in Windows is a terrible thing
> to attempt. It's almost impossible to get all of the "hooks" out of the
> registry.
> 
> The driver that the 1.1.1 installer puts in is named starting with
> "dcsc" (rather than starting with "cm3", as in the 1.0 software), and is
> a driver that is "signed" by Microsoft.
> 
> >
> >the only solution seems to be to close and reboot XP.
> 
> And after you did that: it came up and started measuring correctly
again?
> 
> >I've not nailed down exactly where it goes south... seems after X
> >number of readings (perhaps 100 or more) on a new session. It's going
> >to take a lot more time & reading sessions to narrow it down.
> 
> Hmmmm..........
> 
> Try this:
> 
> Start a new PFP session, and instead of measuring the target, go
into the
> Tools menu; calibrate it there; and just start taking measurements;
leave
> it on the same patch and just keep measuring by pressing the Enter
key, so
> you can (fairly quickly) get through a lot of measurements without
worrying
> about moving the spectro or paying much attention. Does it fail, if
you run
> it this way? (Maybe set the Measure command to write the
measurements to a file
> and then you can see, if it fails, how many measurements it took to
get there
> from the start of the sequence).
> 
> We haven't heard of this before, as far as I know.
> 
> We'll do some similar tests to try to replicate this; it just hasn't
been
> reported by anyone else to date.
> 
> >Other than this major irritant,
> 
> (I certainly understand that; we'll be on this first thing on Wednesday,
> after the holiday, and I'll spend some time looking at it myself
tonight, to
> see if I can at least repeat this, or (hopefully) not).
> 
> >the corrected profiles so far are
> >excellent. Any reports of something like this before, or am I unique
> >(grin)
> 
> (see above: so far, you seem to be unique, and that, in this case, is a
> good thing...:-)
> 
> Don't worry: whatever's going on here, we'll figure it out and fix
it for
Show quoted textHide quoted text
> you.
> 
> 
> Best regards,
> 
> 
> -- 
> David Miller
> Senior Software Developer, Digital Color Solutions
> ColorVision
>

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