Message
Re: [colorvision_group] Re: Spyder2express - Version 2.3.5 should fail on 32-bit systems
2007-02-22 by CDTobie@aol.com
In a message dated 2/22/07 8:41:01 AM, mainsoft@... writes:
wrote:
> If by chance you install version 2.3.5 on a 32-bit system, the
> installation will succeed, the software will work without any error
> message but the result of the calibration process will be wrong
> (strong red dominance).
Well, it seems that the red dominance problem is also present in
version 2.3.
This would indicate that you have figured out that your accusation of incorrect driver bit depth installation is incorrect. Actually, its only one of several incorrect accusations you have published here in the last day or so. Do you really find this to be an appropriate way to do business? You talk about messes and unprofessionalism, but much of that appears to be on your side, not ColorVision's side.
Actually, the change with target color temperature
appeared in this version: "Target White Point for LCD is now 6500K
instead of Native."
Correct...
. This can of course explain why the red dominance
appeared.
If your monitor had a very cool (high Kelvin) native white balance, and you moved to a newer version of Spyder2express, this would now be calibrated to 6500k (like the vast majority of other calibrated monitors). That would look "reddish" compared to your previously blue screen. But it would also be more appropriate, by most any standard.
If the target white point is set at a higher temperature,
there's a shift toward low temperatures.
No, if the screen's native, or preset color temp is high, then this will calibrate it to an appropriate setting, thats one of the reasons one calibrates a monitor...
So I ask: why this change?
To encourage us to purchase the pro version?
Quite the opposite, it was changed by popular demand that we use the same K value in Express as in the more advanced versions. We listen to our customers, and this was what they wanted.
As a matter of fact, I currently can obtain a correct calibration
only with version 2.2.
Correct meaning with an uncalibrated whitepoint. If thats what you want, use an older version, or don't calibrate your monitor, or use a more advanced product that allows you to choose a range of target gammas and whitepoints.
Also, this is in contradiction with what the support said about
version 2.3.5. I obtained the very same result (red dominance) with
the new version and the new device driver as with version 2.3. So
this version "works" on a 32-bit system.
Yes, it does, as I stated previously. It works on BOTH 32 and 64 bit systems.
I can only repeat this again and again: what a mess! What a loss of
time!
You do seem to have suffered considerably more over this than other users, thats a shame. But you now have a version that works as intended, no bugs, no errors, calibration to an appropriate white balance, and you are still not happy. Consider returning the product if it does not meet your expectations.
C. David Tobie
Product Technology Manager
ColorVision Business Unit
Datacolor Inc.
CDTobie@...
www.colorvision.com
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