Message
Re: [colorvision_group] Re: Spyder2 fails to install with latest version of software
2008-01-13 by CDTobie@aol.com
In a message dated 1/12/08 10:26:55 AM, molitar@... writes:
Already contacted support. This is the slowest support ever.
Over the holiday vacation, it may well be slow. Typically responses go out in 24 hours during the work week.
Everytime I respond immediately it takes them 2-3 days to respond
back. At this rate maybe I will have a working software in maybe 2
weeks.
There should be a prewritten piece on removing the necessary components that they can send you in one shot...
Support is abysmal for Colorvision that is for sure.
Not what I typically hear, but experiences vary... I hear far more often how dedicated and helpful support is, but both types of responses are inevitable in at least some cases.
Beginning to wish I never purchased the Spyder2 I just purchased this
in August only to find out a Spyder3 is out before I have even used
this product twice and the second time it won't even work..
Bad timing to purchase a long existing product just before PhotoPlus Expo, and bad luck to install the new driver over the old one... there was a warning statement about this on the downloads page, but with the move of the download page to a faster server, I can't swear this is still up.
And it is
the Suite I purchased and they only have an upgrade offer on the
Elite.. why not the Pro I really don't require the elite version at
all the Pro would of been enough for me.. but no offer on the Pro so I
have a non working and pretty much absolete puck before even a half a
year is up :(
Its not unusual for the upgrade offer to be only for the premium product; its a voluntary money saving offer from a vendor, so the vendor gets to choose what product to offer it on, and typically its the premium product. In this case, Datacolor will happily upgrade your Spyder2, even though its not Spyder2PRO, so the offer is available to you, its just not the exact offer you would prefer, since you don't, apparently, need to profile projectors or tune monitors to the same settings. Sorry they don't offer something to exactly fit your needs.
C. David Tobie
Product Technology Manager
Digital Imaging & Home Theater
Datacolor Inc.
CDTobie@...
www.datacolor.com/spyder3
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