Datacolor User to User Support Group.

I have version 2.2 of the software installed from the CD but when I
try to install the latest version it gives me device could not be
installed error.

Windows XP Pro Sp2 32bit.  I have after many attempts got the old
driver to load off the CD after doing a complete reinstall of my
Operating system.  The newer driver with the newer software off the
web fails to load and the new software will not work with the older
driver.

Driver: cvspydr2.sys   ---> Loads
Driver: Spyder2.sys  ----> Fails to install at all

Does anyone know a fix for this problem?

--- In colorvision_group@yahoogroups.com, "molitar2025" <molitar@...>
wrote:
>
> I have version 2.2 of the software installed from the CD but when I
> try to install the latest version it gives me device could not be
> installed error.
> 
> Windows XP Pro Sp2 32bit.  I have after many attempts got the old
> driver to load off the CD after doing a complete reinstall of my
> Operating system.  The newer driver with the newer software off the
> web fails to load and the new software will not work with the older
> driver.
> 
> Driver: cvspydr2.sys   ---> Loads
> Driver: Spyder2.sys  ----> Fails to install at all
> 
> Does anyone know a fix for this problem?

I had a problem installing the latest version of S2P on a new dualcore
dual video card build. It would not see my spyder either. I ended up
using the old version to get going. 

Last night I was trying to get my OS to keep the classic XP desktop
look, for some reason it wanted to reset to the newer XP look when
ever I restarted. I tried loading the latest version of S2P again. I
got a couple of error messages, but I finished the install anyway.
Surprisingly it was able to recognize the spyder, and the program
started. So I will see if the new version is buggy or not today.

Loading the latest version seemed to fix my reverting desktop problem
also. I will know more today once I start using it.

Randy

Already contacted support.  This is the slowest support ever. 
Everytime I respond immediately it takes them 2-3 days to respond
back.  At this rate maybe I will have a working software in maybe 2
weeks.  Support is abysmal for Colorvision that is for sure. 
Beginning to wish I never purchased the Spyder2 I just purchased this
in August only to find out a Spyder3 is out before I have even used
this product twice and the second time it won't even work.. And it is
the Suite I purchased and they only have an upgrade offer on the
Elite.. why not the Pro I really don't require the elite version at
all the Pro would of been enough for me.. but no offer on the Pro so I
have a non working and pretty much absolete puck before even a half a
year is up :(

--- In colorvision_group@yahoogroups.com, CDTobie@... wrote:
>
> 
> In a message dated 1/10/08 10:40:33 PM, molitar@... writes:
> 
> 
> > Does anyone know a fix for this problem?
> > 
> 
> Yes, contact ColorVision tech support on the ColorVision.com
website, and 
> they will walk you through removing all old components so that you
can get the 

> newer driver installed.
> 
> C. David Tobie
> Product Technology Manager
> Digital Imaging & Home Theater
> Datacolor Inc.
> CDTobie@...
> www.datacolor.com/spyder3
> 
> 
> **************
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