Datacolor User to User Support Group.

Well CT you have got me there, right where it hurts. Two months out of
warranty. Ironically our Spyder1 went belly-up in the same way.

Do you have a customer loyalty upgrade path? It would seem to be a
good way to encourage customers to keep away from the alternatives.

Thanks

John Malcolm
New Zealand

> I hear about Spyder1 units still in use all the time. But if you have a 
> unit that doesn't work, after the two year warranty expires, there 
> really isn't an option to repair it, our calibration lab would be
the  only place equiped to recalibrate a Spyder after it was opened,
and  that service isn't offered. The prices are set low, and the
warranty is  set long. Beyond that, its a matter of replacement.
> 
> C. David Tobie
> Product Technology Manager
> ColorVision, Inc.
> CDTobie@...
> www.colorvision.com
> 
> -----Original Message-----
> From: John Malcolm <johnmalcolm@...>
> To: colorvision_group@yahoogroups.com
> Sent: Tue, 26 Feb 2008 1:39 pm
> Subject: [colorvision_group] How long will a Spyder live?

> 
> Or better still, how do you revive a Spyder? Another dead one on my
> hands! It seems that these things don't have a very long life. Are
> they built for obsolescence or do you have experience of getting
them> repaired at reasonbable cost? Where is the most cost effective
repair shop on the planet? Thanks
> 
> John Malcolm
> New Zealand