Datacolor User to User Support Group.

Or better still, how do you revive a Spyder? Another dead one on my
hands! It seems that these things don't have a very long life. Are
they built for obsolescence or do you have experience of getting them
repaired at reasonbable cost? Where is the most cost effective repair
shop on the planet? Thanks

John Malcolm
New Zealand

>>Or better still, how do you revive a Spyder? Another dead one on my
hands! It seems that these things don't have a very long life. Are
they built for obsolescence or do you have experience of getting them
repaired at reasonbable cost? Where is the most cost effective repair
shop on the planet? Thanks

I hear about Spyder1 units still in use all the time. But if you have a 
unit that doesn't work, after the two year warranty expires, there 
really isn't an option to repair it, our calibration lab would be the 
only place equiped to recalibrate a Spyder after it was opened, and 
that service isn't offered. The prices are set low, and the warranty is 
set long. Beyond that, its a matter of replacement.

C. David Tobie
Product Technology Manager
ColorVision, Inc.
CDTobie@...
www.colorvision.com

-----Original Message-----
From: John Malcolm <johnmalcolm@...>
To: colorvision_group@yahoogroups.com
Sent: Tue, 26 Feb 2008 1:39 pm
Subject: [colorvision_group] How long will a Spyder live?






Or better still, how do you revive a Spyder? Another dead one on my
hands! It seems that these things don't have a very long life. Are
they built for obsolescence or do you have experience of getting them
repaired at reasonbable cost? Where is the most cost effective repair
shop on the planet? Thanks

John Malcolm
New Zealand




Yahoo! Groups Links

Well CT you have got me there, right where it hurts. Two months out of
warranty. Ironically our Spyder1 went belly-up in the same way.

Do you have a customer loyalty upgrade path? It would seem to be a
good way to encourage customers to keep away from the alternatives.

Thanks

John Malcolm
New Zealand

> I hear about Spyder1 units still in use all the time. But if you have a 
> unit that doesn't work, after the two year warranty expires, there 
> really isn't an option to repair it, our calibration lab would be
the  only place equiped to recalibrate a Spyder after it was opened,
and  that service isn't offered. The prices are set low, and the
warranty is  set long. Beyond that, its a matter of replacement.
> 
> C. David Tobie
> Product Technology Manager
> ColorVision, Inc.
> CDTobie@...
> www.colorvision.com
> 
> -----Original Message-----
> From: John Malcolm <johnmalcolm@...>
> To: colorvision_group@yahoogroups.com
> Sent: Tue, 26 Feb 2008 1:39 pm
> Subject: [colorvision_group] How long will a Spyder live?

> 
> Or better still, how do you revive a Spyder? Another dead one on my
> hands! It seems that these things don't have a very long life. Are
> they built for obsolescence or do you have experience of getting
them> repaired at reasonbable cost? Where is the most cost effective
repair shop on the planet? Thanks

> 
> John Malcolm
> New Zealand