Datacolor User to User Support Group.

Two different Macs, G4 PC and G5 Imac; both running 10.4.10 Tried all USB ports, my 
Canon camera cable and still no dice. I quite the software, plugged in the device and 
started it up, but still no lights or signs of any life. The device tree in "About this Mac" 
under USB shows a "colormouse III" from Datacolor connected, but no response from the 
device itself. 


. --- In colorvision_group@yahoogroups.com, CDTobie@... wrote:
>
> 
> In a message dated 4/11/08 3:13:48 PM, rasianator@... writes:
> 
> 
> > I'm totally bummed!!!! So, I installed all software, printed out targets; 
> > get to the measuring
> > stage and plug in the spectrometer and nothing. I've tried several computers 
> > with no luck. No
> > lights on the spectro light with or w/out the button pushed down. I'm 
> > assuming that I
> > received bunk equipment. Thought i'd ask on here in case anyone had insights 
> > as to what the
> > problem could be. This happen to anyone before???
> > 
> 
> A dead spectro would be one possibility; but you don't tell us what platform, 
> what software version, what port, or anything else that might help determine 
> if its a failure to install the drivers correctly, or an unpowered port, or 
> some other possibility instead. Have you tried with the spectro plugged in 
> BEFORE launching the software? If you don't plug it in until after, you would have 
> to connect with it by switching device to "none" and then back to "spectro" in 
> the preferences, or else relaunch the software after the spectro is plugged 
> in. Have you tried a different USB camera cable, to determine if it might be a 
> bad cable? Did you install the software on the several computers you tried? 
> Without the driver installed successfully, the spectro plugged into a fully 
> powered port, and the software started after the spectro is plugged in, you won't 
> get a response with any unit, so its not easy to say its dead without a bit 
> more detail.
> 
> C. David Tobie
> WW Product Technology Manager
> Digital Imaging & Home Theater
> Datacolor
> CDTobie@...
> www.datacolor.com/Spyder3
> 
> 
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