Datacolor User to User Support Group.

Hello all, 
I'm totally bummed!!!! So, I installed all software, printed out targets; get to the measuring 
stage and plug in the spectrometer and nothing. I've tried several computers with no luck. No 
lights on the spectro light with or w/out the button pushed down. I'm assuming that I 
received bunk equipment. Thought i'd ask on here in case anyone had insights as to what the 
problem could be. This happen to anyone before???

--- In colorvision_group@yahoogroups.com, "elvissivle77" <rasianator@...> wrote:
>
> Hello all, 
> I'm totally bummed!!!! So, I installed all software, printed out targets; get to the measuring 
> stage and plug in the spectrometer and nothing. I've tried several computers with no luck. 
No 
> lights on the spectro light with or w/out the button pushed down. I'm assuming that I 
> received bunk equipment. Thought i'd ask on here in case anyone had insights as to what 
the 
> problem could be. This happen to anyone before???

What computer, OS? Was a usb hub involved?

Two different Macs, G4 PC and G5 Imac; both running 10.4.10 Tried all USB ports, my 
Canon camera cable and still no dice. I quite the software, plugged in the device and 
started it up, but still no lights or signs of any life. The device tree in "About this Mac" 
under USB shows a "colormouse III" from Datacolor connected, but no response from the 
device itself. 


. --- In colorvision_group@yahoogroups.com, CDTobie@... wrote:

>
> 
> In a message dated 4/11/08 3:13:48 PM, rasianator@... writes:
> 
> 
> > I'm totally bummed!!!! So, I installed all software, printed out targets; 
> > get to the measuring
> > stage and plug in the spectrometer and nothing. I've tried several computers 
> > with no luck. No
> > lights on the spectro light with or w/out the button pushed down. I'm 
> > assuming that I
> > received bunk equipment. Thought i'd ask on here in case anyone had insights 
> > as to what the
> > problem could be. This happen to anyone before???
> > 
> 
> A dead spectro would be one possibility; but you don't tell us what platform, 
> what software version, what port, or anything else that might help determine 
> if its a failure to install the drivers correctly, or an unpowered port, or 
> some other possibility instead. Have you tried with the spectro plugged in 
> BEFORE launching the software? If you don't plug it in until after, you would have 
> to connect with it by switching device to "none" and then back to "spectro" in 
> the preferences, or else relaunch the software after the spectro is plugged 
> in. Have you tried a different USB camera cable, to determine if it might be a 
> bad cable? Did you install the software on the several computers you tried? 
> Without the driver installed successfully, the spectro plugged into a fully 
> powered port, and the software started after the spectro is plugged in, you won't 
> get a response with any unit, so its not easy to say its dead without a bit 
> more detail.
> 
> C. David Tobie
> WW Product Technology Manager
> Digital Imaging & Home Theater
> Datacolor
> CDTobie@...
> www.datacolor.com/Spyder3
> 
> 
> **************
> Planning your summer road trip? Check 
> out AOL Travel Guides.
>       
> (http://travel.aol.com/travel-guide/united-states?ncid=aoltrv00030000000016)
>

No hub involved. BTW...software version Spyder3Print  3.0


--- In colorvision_group@yahoogroups.com, "John Vitollo" <jvlist@...> wrote:
>
> --- In colorvision_group@yahoogroups.com, "elvissivle77" <rasianator@> wrote:
> >
> > Hello all, 
> > I'm totally bummed!!!! So, I installed all software, printed out targets; get to the 
measuring 
> > stage and plug in the spectrometer and nothing. I've tried several computers with no 
luck. 
> No 
> > lights on the spectro light with or w/out the button pushed down. I'm assuming that I 
> > received bunk equipment. Thought i'd ask on here in case anyone had insights as to 
what 

> the 
> > problem could be. This happen to anyone before???
> 
> What computer, OS? Was a usb hub involved?
>

WAIT...NEVERMIND!!!
It appears to be working all of a sudden. Wow, I feel stupid. I restarted the software after 
plugging it in (which I did before I swear), started the process over and came to the 
calibration screen (white tile). Never saw this window before, but anyways, lights up, 
measurements are being made. My apologies to everyone for my paranoia and my thanks 
to you who replied. Geez, one of these day i'll have a real issue and everyone will think i'm 
crying wolf lol. I'll post my results when I finish up (profiling Premium Luster on Epson 
1270, 3800, 4000, and 9600)...it will take me awhile.


--- In colorvision_group@yahoogroups.com, "John Vitollo" <jvlist@...> wrote:
>
> --- In colorvision_group@yahoogroups.com, "elvissivle77" <rasianator@> wrote:
> >
> > Hello all, 
> > I'm totally bummed!!!! So, I installed all software, printed out targets; get to the 
measuring 
> > stage and plug in the spectrometer and nothing. I've tried several computers with no 
luck. 
> No 
> > lights on the spectro light with or w/out the button pushed down. I'm assuming that I 
> > received bunk equipment. Thought i'd ask on here in case anyone had insights as to 
what 

> the 
> > problem could be. This happen to anyone before???
> 
> What computer, OS? Was a usb hub involved?
>