Datacolor User to User Support Group.

After working well for years, my Spyder2 now gives profiles with a strong cyan cast. This is with Spyder2 Pro 2.3.5 on 3 different calibrations:

1) desktop XP Pro with Samsung LCD monitor
2) ThinkPad Vista 64 on the LCD
3) same ThinkPad Vista 64 calibrating an Epson LCD projector.

In the past all 3 of these have been calibrated with good results. But now all 3 have the same strong cyan cast in the resulting profiles.

Any ideas? Has the Spyder failed?

If the Spyder has failed, what are the options for repair or replacement?


Tom