Datacolor User to User Support Group.

thanks for the quick response, sorry about the short message. I had to run off as I will here again. This time I'll be gone from the machine with the problem for for several hours and I'm hoping to do the reinstall late this afternoon or this evening.

this has happened twice before, both times I did a reinstall over an exesiting install. the last it happened was between 1 to 2 weeks ago. I did check then and the profiles were in The printer profile (I'd only redone 1) was found by other programs before the problem this morning. I checked after making the new monitor profiles (I use 2 monitors) and the 1 new printer profile, the profiles were in:
C:\Windows\System32\spool\drivers\color.

When i booted up this morning my computer could not find the monitor profiles. I then checked and could not find the monitor prifiles and the 1 printer profile I'd made. I have used the printer profile a few times since it was made. there are other printer profiles that were not made by spyder3print that are still in the directory.

It is possible this problem is not with your software, but it seems like the best place to start.

I've got to leave this machine for several hours, until about 3-5 pm pacific time but i'll likley be able to check this forum in the next 2-3 hours if you've got any other questions that don't require me to look at problem machine.

What I want to do is the cleanest possible reinstall of both programs to see if this fixes the issue.

--- In colorvision_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:
>
> 
> On Apr 10, 2009, at 11:58 AM, Alan Steinbrugge wrote:
> 
> > I'm losing all the profiles made with my spyder3studio, both monitor  
> > and
> > printer profiles. No other profiles are erased.
> 
> Can you be a bit more specific. Are the profiles added to the correct  
> folder, than later disappear? Or is it some other symptom? If its  
> disappearing profiles, thats an OS issue, not a Datacolor issue...
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>