Datacolor User to User Support Group.

>>"Alan Steinbrugge" <alst@...>: When i booted up this morning my computer could not find the monitor profiles. I then checked and could not find the monitor prifiles and the 1 printer profile I'd made. I have used the printer profile a few times since it was made. there are other printer profiles that were not made by spyder3print that are still in the directory.


I can't imagine that Vista 64 is *that* different (maybe...but I doubt it) from other Windows OS's to indiscriminately delete files all by itself...

Some suggestions:

1. When you create a profile--either monitor or print--copy it/them to another folder someplace so that you have a backup so if the profile(s) disappear, you can copy them back to C:\Windows\System32\spool\drivers\color

2. If Vista 64 is like other Windows OS's, do you have Explorer set to show Hidden/System files--if not, make sure that the system is set to show those files. Monitor and print profiles should not be Hidden/System files but maybe something flagged them as that.

3. Have you run both a spyware and antivirus scans? I've not heard of spyware or viruses deleting profile files but hey...you never know...

4. Check the Recycle bin to see if your profiles are there...

Hope that helps...

Terrie
http://tlbtlb.com/
tlbtlb@...